A mixed bag of tech challenges? Jackie is up for the task.
Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.
Leapfrogging through many projects while staying true to herself
Some say that career ladders at Cox are really more like career jungle-gyms, and Senior Technology Service Manager Jackie Callender has certainly found that to be the case. The path of this information technology service management (ITSM) leader has not been linear – rather, it has spanned many focus areas and business units, shaping her into a flexible leader.
“I started working with technology straight out of college, with a degree in Japanese language and literature, mind you; I had other plans,” Jackie laughed. “And for good reason, I have stuck with technology because of the joy, the challenge, and the satisfaction that it has brought to my life.”
Jackie has the unique career experience of working in technology for three Cox divisions – Cox Enterprises, Cox Media Group, and Cox Automotive – within just five years.
She began at Cox Enterprises’ Customer Support Center, providing management to Help Desk support teams. Next, she transferred to Cox Media Group, where she worked with leadership to help define and enforce ITSM processes and serve as a liaison to the Customer Support Center. She also worked to update processes related to change management, major incident management, problem management, and release and deployment management.
In late 2018, Jackie pursued a position on the automotive side of Cox.
“A position opened at Cox Automotive that would allow me to continue growing in ITSM and focus on change management,” Jackie said. “I had to pursue that opportunity.”
Behind the code and making an impact
Jackie is approaching her six-year anniversary with Cox, and she said that she loves her job as much as she did when she first began.