Photo of Kevin smiling in front of the Cox logo

Technology is in Kevin’s DNA.

Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.

A heritage of innovation
Kevin Moore’s Cox story began earlier than most. He recalls seeing Cox vehicles driving around his hometown of Macon, GA as a child, and his family has strong roots in technology.

“My grandfather was the first black TV and radio repairman in middle Georgia,” said Kevin, a Lead Technical Analyst for Cox Communications’ service assurance team. “He not only provided the community with repairs for their electronic devices, but he also built and installed custom antennas so customers could watch over the air. I was with him on many of these installations from a very young age and always had an affinity for just how all of this TV stuff worked.”

Kevin’s father worked in sales for Cox Communications. When Kevin was in college, he carried on the tradition by getting a job as a Customer Service Associate. Later, he worked as a field technician for Comcast and moved through the ranks to become a Network Engineer.

“I always wanted to come back to Cox, and the opportunity presented itself for me to return,” he said. “I started as a Video Assurance Engineer in the Network Operation Center (NOC). After a little over a year, I was promoted to supervisor, supporting our technical subject matter experts with maintaining the resilience of our network and catalog of services such as video, voice, transport, and IP services nationwide.”

Behind the code and projecting positivity
Kevin always sees the buildings of Cox’s Atlanta campus on the horizon during his morning commute. Each time, it makes him smile.

“Every day, I take that same smile home with me, knowing that I gave my very best to a company that puts its employees as a high priority,” he added.

Kevin is such a fan of the company that he frequently talks about it outside of work.

Collage of photos of Kevin

“My wife says I’m the biggest recruiter – however, HR is not aware,” he joked.

Currently, Kevin is responsible for verifying incidents that affect internal and external customers.

“Once these incidents are identified, I work with the teams who were involved in finding out what was the root cause, if it could have been prevented, what the likelihood is of them happening again, and what we can do to keep them from happening again,” Kevin said.

Kevin manages content for a weekly Technology, Operations, Product, and Sales (TOPS) meeting, as well as for a weekly Maintenance Readiness Committee (MRC) forum. Both allow Kevin to interface with company leaders, learn about projects across the enterprise, and discuss emerging technology,

As much as he loves his work at Cox Communications, there’s one other role that makes him even happier.

“The job that brings me the most joy is usually never placed on your resume, and that’s being a husband and a father,” Kevin said.

A passion for influencing others
Outside of the office, Kevin serves with the Cox Chamblee Mentorship Program. This role is especially meaningful to him because it echoes advice his grandmother gave him.

“My grandmother was the single most influential person I’ve encountered to date, and she always told me to be the best version of yourself and help others who are searching for themselves if you can,” Kevin said. “This program has made my grandmother’s reference more important than I ever imagined, and I live each day trying to be my very best self and have passed on the same values to my mentees.”

Interested in learning more about the people who make innovation happen at Cox? Check out the rest of our Behind the Code series here, and follow along on social using #BehindTheCode. Ready to explore a career here? Search for a new role today.

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