How to Adjust Your Career Search During COVID-19

During this unprecedented time, Cox is doing everything humanly possible to help our employees, our customers, our communities and our job seekers. With the growing impact of the COVID-19 pandemic, we have adjusted a number of our company’s procedures, including a few of our recruitment practices. At our core, we are an innovative technology company, and we are leaning heavily on our technologies to keep us connected and help us find the very best people to join Cox.

We know that looking for a new job can be stressful, and that has never been more true than it is now. In light of that, we’ve compiled several tips that we hope will help you as you continue your job search during this challenging time.

Cox is a company filled with people who look out for others and is always willing to do what we can to be a force for good. We will get through this, together.

Recruiting FAQ’s

Are you still hiring?

Yes, we are. Please use the search function on our website to find the right job for you.

Are you conducting job interviews in person or in an office right now?

No. To comply with the prevailing medical advice, we are limiting personal contact and have shifted our interviews to 100% virtual, which could be over the phone or through a video conferencing tool.

How can I prepare for my virtual interview?
You’ll receive instructions at least 24 hours prior to your scheduled interview. Take the time to review the instructions and get familiar with the video conferencing technology you’ll be using, if applicable.

“Treat a video interview no different than you would an in-person interview,” Cox Recruiter Eric Wall said. “Dress for success as if you were visiting on-site and be prepared to discuss your experience, knowledge, and skill set. I would recommend that you have an outline and resume handy to review with the hiring manager(s).

“Applicants get a chance to really show off and tell their whole story with online interviews,” shared Erika Dieges, Senior Recruiter at Cox. “It’s important to look at the camera during your interview, that way the user on the other end feels that you are making eye contact with them.”

What else should I consider?

  • Environment: Simple things like making sure you’re in a quiet location without a lot of background noise can make a huge difference. Headphones can also help with that. Also, look behind you. You’d be amazed at the crazy things people have behind them in some video interviews.
  • Technology: Make sure your computer has battery life if it’s a laptop, and that you test your webcam and speakers. Close internet browsers and any other open applications.
  • Personal: Smile, look directly into the camera (and not at your own video preview that shows yourself). Sit tall and frame yourself from about the chest up in the camera window.

Remain positive and patient
“Your mindset will drive everything,” said Wall. “Understand what is in your control like applying to jobs, networking via social media, and crafting your responses and follow-ups with hiring managers and recruiters.”

“This is a unique circumstance for everyone – job seekers and employers. Don’t stress. Do what you can to get your resume out there and follow up,” added Michelle Pierce, Senior Recruiter at Cox.

Understand that this situation is unprecedented. Be patient during your search, and know that things may not be as fast or smooth as normal. Rest assured, we are working tirelessly to find the very best people for our openings.
We are committed to our employees and job seekers and encourage you to stay safe during this difficult time.

For general questions on our hiring process, please visit our FAQ page.

Join Our Talent Community

We’ll email you with careers-related information and future job opportunities you may be interested in.

    Photo of Shernovius at the whiteboard

    Shernovius knows a thing or two about service.

    Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.

    Climbing through the ranks
    Shernovius Bennett started at Cox Communications as an intern and co-op with a love of technology. He advanced through the Cox organization as he became a leader at solving network problems, and now serves as a Service Assurance Technical Engineer.

    Shernovius supports about 300 applications, including internal apps like Mosaic and external ones like the billing system for Cox customers. He helps mitigate issues and outages on all of them, striving to make them more efficient and reduce the number of false alerts. Shernovius isn’t intimidated by this level of responsibility – he thrives on it.

    “We’re industry leaders in our NOC support efforts and how we monitor our infrastructure applications,” he said. “I love the constant challenge of identifying new solutions for evolving technologies. The wave of technology changes forces us to operate outside of our comfort zone and find new solutions.”

    Recently, Shernovius has been especially proud of his work on the Service Assurance team’s incident analysis automation (IAA) project, a major effort seeking to identify incidents and set up efficiencies that reduce “noise” (false network outages).

    Behind the code and serving others
    As a freshman in college, Shernovius enlisted in the Alabama Air National Guard and completed tours in Afghanistan and Kuwait. Today, he’s an active member and commissioned officer.

    “Less than 30 percent of Americans qualify to join the military,” he said. “Of that 30 percent, only one percent ever become officers. It’s an honor to be able to serve and lead hundreds of airmen in the world’s greatest air force.”

    He’s also the operations lead for Cox Communications’ African American employee resource group and is active in the veterans’ employee resource groups. Last year, for example, he served as the moderator for a panel discussion with four Tuskegee Airmen at a special Cox Enterprises event.

    Shernovius says that Cox’s family culture and emphasis on work-life balance means that tech team members don’t have to sit in cubicles and code all day – rather, they can mix up their time at work with campus activities, social events, and community service programs.


    Collage of photos of Shernovious

    “Cox’s culture never forces you to choose between family and work,” he said. “Work-life balance is a priority and pushed throughout the organization.”

    A born leader
    Shernovius, who is currently earning his Executive MBA, has big aspirations in technology leadership. His dream? To become the Chief Technology Officer someday.

    In the meantime, Shernovius takes advantage of Cox’s professional development and mentorship programs. He loves having the opportunity to get frequent face-time with executives – something unheard of at many other tech companies. As he earns his executive MBA from Auburn University, he’s also managing four off-shore team members. And he proactively finds ways to grow as a leader in his day-to-day work at Cox.

    “The company has thousands of employees and a plethora of job opportunities, so there’s always room to learn something new,” he said. “I’m constantly meeting new people and learning new skills.”

    Interested in learning more about the people who make innovation happen at Cox? Check out the rest of our Behind the Code series here, and follow along on social using #BehindTheCode. Ready to explore a career here? Search for a new role today.

    Join Our Talent Community

    We’ll email you with careers-related information and future job opportunities you may be interested in.

      Photo of Ben sitting on a couch with a laptop

      Making breakthrough discoveries is a way of life.

      Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.

      Diving headfirst into data science and analytics
      Analytics Engineer Ben Vijayakumar loves teaming up with other top-notch tech experts to transform digital experiences. Oh, and to win Halloween costume contests.

      Ben graduated with double master’s degrees in Management Information Systems (MIS) and Business Administration (MBA) from the University of Arizona in December 2018. After completing internships in California, he moved to Atlanta, GA for a job at Cox Communications.

      On his second day of work, Ben jumped into working on raw JSON files that hadn’t been touched by anyone else yet.

      “That’s how fast-paced and engaging my work has been to date, and I enjoy every minute of it,” he said.

      Of course, working in the Analytics Center of Excellence (ACoE) requires people who are up for new challenges at every turn. The efforts of this team not only inform business decisions, but are also crucial in ensuring that customers have seamless experiences.



      “Working at Cox Communications has given me a new perspective on serving customers as an always-connected service provider,” Ben said.

      Behind the code and anticipating challenges
      Ben is tasked with analyzing chat, SMS, and app interactions on Cox Communications’ customer care digital platform.

      “Our efforts are focused on proactive customer engagement using predictive analytics, where we are trying to solve issues before the customer faces the problem,” Ben said. “Leveraging the power of data using advanced analytics has been the key reason for customer service improvement in this era of a constantly connected world.”

      Ben performs text analytics, including Natural Language Processing (NLP), to understand interactions with customers, identify friction points in the messaging platform, and recommend solutions.

      “I’ve grown to leverage new tools and platforms, including advanced NLP in the cloud using AWS,” he said. “My work has been exceptionally rewarding. The ACoE’s collaborative structure has given me the opportunity to work with an NLP expert, with whom I can grow my own technical skills when it comes to NLP, AI, and machine learning.”

      Bringing the team together
      Every group needs true “team players,” and Ben definitely fits the bill.

      “The most enjoyable moments of my work are team brainstorming sessions,” he said.

      In these sessions, the group ponders areas of improvement for customer care. The goal of the session isn’t simply to generate hypotheses about what could be better – it’s also about converting predictions into actionable analyses.

      “We do our best when we play, knead, and wrangle with data to extract meaningful and exciting insights,” Ben said. “Our findings are delivered to the business and technology partners who leverage this data-driven approach to make strategic decisions.”

      When he’s not coding or analyzing results, Ben leads and participates in team activities that engage his group and lead to better productivity.

      “I am the Scrum Master of our new agile methodology-focused analytics team,” Ben said. “I am also an Organizational Maturity Champion within the ACoE, where I am leading initiatives around team communication and culture such as the ACoE TV. I’ve hosted our 2019 annual cornhole tournament and we as a team won the 2019 Halloween contest.”

      Be it in cornhole or coding, Ben is excited to see the new missions his team will undertake in the future.

      Interested in learning more about the people who make innovation happen at Cox? Check out the rest of our Behind the Code series here, and follow along on social using #BehindTheCode. Ready to explore a career here? Search for a new role today.

      Photo of Jackie, smiling on a blue couch with a laptop.

      A mixed bag of tech challenges? Jackie is up for the task.

      Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.

      Leapfrogging through many projects while staying true to herself
      Some say that career ladders at Cox are really more like career jungle-gyms, and Senior Technology Service Manager Jackie Callender has certainly found that to be the case. The path of this information technology service management (ITSM) leader has not been linear – rather, it has spanned many focus areas and business units, shaping her into a flexible leader.

      “I started working with technology straight out of college, with a degree in Japanese language and literature, mind you; I had other plans,” Jackie laughed. “And for good reason, I have stuck with technology because of the joy, the challenge, and the satisfaction that it has brought to my life.”

      Jackie has the unique career experience of working in technology for three Cox divisions – Cox Enterprises, Cox Media Group, and Cox Automotive – within just five years.

      She began at Cox Enterprises’ Customer Support Center, providing management to Help Desk support teams. Next, she transferred to Cox Media Group, where she worked with leadership to help define and enforce ITSM processes and serve as a liaison to the Customer Support Center. She also worked to update processes related to change management, major incident management, problem management, and release and deployment management.

      In late 2018, Jackie pursued a position on the automotive side of Cox.

      “A position opened at Cox Automotive that would allow me to continue growing in ITSM and focus on change management,” Jackie said. “I had to pursue that opportunity.”

      Behind the code and making an impact
      Jackie is approaching her six-year anniversary with Cox, and she said that she loves her job as much as she did when she first began.


      Collage of Jackie photos

      “Fast-forward to today and here I am, a change manager at Cox Automotive, supporting all Cox Auto business units, literally learning something new about our company, our industry, our products, or our support every single day. It keeps me on my toes!”

      “Every tech project is meaningful to the business,” Jackie said. “Each one has a weight that it carries, and we should all be proud of each project we successfully complete.”

      Not just a team – a family
      Jackie and her work family are proof that tech gurus make plenty of time for fun and socializing.

      “Technology is not a department full of introverts like many think,” she said. “We are people who are focused on our work, yes, and so at times we seem quiet; but we love fun, we love chatter, we love cracking jokes on each other, and hearing about our families’ latest accomplishments.”

      Throughout her tech journey, Jackie has witnessed firsthand how the people at Cox make work culture truly special.

      “My work families have all been amazing people that enjoy working hard and having fun while we do it, while also embracing each other’s differences and quirks – like letting me bust a move on the floor without any warning, or sing randomly while I run a Change Advisory Board meeting,” she said. “Every team I have worked with has had great people that I have enjoyed seeing every day.”

      Interested in learning more about the people who make innovation happen at Cox? Check out the rest of our Behind the Code series here, and follow along on social using #BehindTheCode. Ready to explore a career here? Search for a new role today.

      Connecting doctors and patients like never before

      Healthcare looks vastly different today than it did a decade ago. And in a world where we can order groceries by speaking to an Amazon Alexa device or monitor the security of our front porches from miles away, why shouldn’t it? Telehealth is a crucial part of a connected frontier centered on improving lives, and that’s where Trapollo comes in.

      Trapollo, a Cox Business company, offers a suite of connected health services to medical companies, providing telehealth and remote patient monitoring services.

      From initial platform setup to asset tracking to patient support, Trapollo operationalizes connected health at scale. At its heart is the Trapollo Management Console, a package of software built specifically for telehealth programs. This software integrates with medical providers’ electronic medical record (EMR) systems to ensure clean, documented, actionable data.

      Acquired by Cox Communications in 2015, Trapollo fits well within Cox’s portfolio of tech solutions as the company works to build a better future for the next generation. Through Trapollo, Cox removes the technical headaches from telehealth so that medical providers can focus on what they do best: caring for patients.

      Read more about our acquisition of Trapollo below, or visit our website to get a glimpse of the people and businesses Behind the Code.

      ————————————————————-

      Cox Acquires Trapollo, Enters Home Connected Health

      Sept 2015

      ATLANTA — Cox Communications announced acquiring Trapollo, a leading provider of managed services that enable healthcare providers, home health agencies and insurers to successfully deploy telehealth and remote health monitoring solutions.

      “We believe that the home will be an increasingly important node within the healthcare delivery architecture,” said Asheesh Saksena, executive vice president and chief strategy officer, Cox Communications. “The Trapollo acquisition allows us to play a more strategic role in the deployment of healthcare technologies in the homes of patients across the country.”

      Based in Sterling, Virginia, Trapollo designs, deploys and manages large scale nationwide telehealth and remote health monitoring programs for chronic disease management, independent living, and employer health and wellness programs.

      “Becoming a part of Cox is a unique opportunity for our company, employees and customers,” said Todd Leto, co-founder and chief executive officer, Trapollo. “With Cox’s long-term commitment and shared vision, we will have the resources to provide our existing and future customers with the solutions necessary to successfully design and implement effective remote health monitoring programs.”

      Trapollo will retain its current leadership and brand while benefiting from the track record that Cox has of building successful businesses across a variety of industries.

      The acquisition of Trapollo is another example of Cox’s commitment to bringing world-class healthcare to the home through innovative telehealth and home health solutions. Earlier this year, Cox announced the formation of Vivre Health, a strategic alliance with Cleveland Clinic, and an investment in HealthSpot, a pioneer in patient and provider driven telehealth technology.

      About Cox Communications
      Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable TV company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in cable telephone and commercial services, industry-leading customer care and its outstanding workplaces. For eight years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc’s Top 50 Companies for Diversity 10 times, including the last nine years. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

      About Trapollo
      Trapollo LLC is the leading integrator of remote health monitoring solutions designed for chronic disease management, independent living, and employer health and wellness programs. Trapollo designs, deploys, and manages large scale nationwide programs for insurance providers, health systems, home health organizations, and government agencies. With offices in Northern Virginia, Trapollo is focused on the explosive field of Telehealth/Remote Health Monitoring. Trapollo’s customers rely on their purpose built software application combined with their logistics services to manage every aspect of remote monitoring programs. Trapollo draws from its broad portfolio of products and services to design and implement programs that cover every stage of the remote health monitoring lifecycle, including but not limited to: product selection and acquisition, program financing, asset and logistics management, in-home installations, user training, monitoring, triage services, customer and technical support, and patient-to-patient transfers of the equipment. For further information, please see our web site at www.trapollo.com.

      TechStars group photo in front of Ponce City Market

      Growing the future ‘tech stars’ of tomorrow

      When it comes to launching a business, a helping hand goes a long way. Techstars helps entrepreneurs get a leg-up with their startups, acting as an accelerator for early-stage companies by providing education and funding. Cox Enterprises, the sponsor of Techstars Atlanta, is helping ground the city as a rising tech hub and incubator for young businesses.

      How does it work? Applicants from around the world vie to participate in Techstars Atlanta, and 10 startups are selected to participate in the 90-day program. During these 90 days, the selected entrepreneurs have the opportunity to work in a creative space in midtown Atlanta, receiving mentorship and guidance from a network of business experts – including Cox team members – to learn best practices for growing their businesses.

      It all culminates with a pitch presentation in front of Cox executives and potential investors. Think Shark Tank, but without billionaires fighting each other.

      Cox also partnered with Techstars in 2019 to launch the Cox Enterprises Social Impact Accelerator, a program that specifically supports startups addressing environmental and social issues. This is a great example of how Cox is not only dedicated to helping innovative startups thrive, but also to building a cleaner, brighter tomorrow.

      Learn more about Techstars Atlanta below, or visit our website to get a glimpse of the people and businesses Behind the Code.


      Techstars Collage

      TECHSTARS FOR SOCIAL IMPACT ANNOUNCEMENT

      The inaugural class of Cox Enterprises Social Impact Accelerator powered by Techstars is here! The class includes a diverse mix of entrepreneurs who are harnessing technology to tackle some of the greatest social and environmental challenges of our time.

      The 10 for-profit, mission-driven companies chosen to participate are aiming for positive impact in a variety of ways, including promoting physical activities for children, providing in-home STEM education, turning agricultural waste into electricity, and providing shared housing for young innovators.

      About the Program
      Techstars’ three-month accelerator program will provide the founders with hands-on mentoring and funding while plugging them into Techstars’ global network of entrepreneurs and investors.

      Cox is instrumental in helping the entrepreneurs bring their ideas to market. We match them with corporate mentors and other business leaders and experts who can help boost their early-stage businesses.

      “The future of business is solving environmental and community challenges that have the potential to make the world a better place,” said Maury Wolfe, senior director of Corporate Social Responsibility and Public Affairs at Cox Enterprises. “By partnering with entrepreneurs, we help scale their impact, build companies and products that matter and drive innovation that will be a force for good.”

      This year’s program culminates April 29 with a Demo Day event, where company founders will pitch their business to a crowd of supporters and potential investors in Atlanta.

      Get to know the 2020 class:

      • ACT House: A premier co-living incubator enabling young innovators to grow their skills, develop entrepreneurial mindsets and create new products and services.
      • BestFit: An app that provides students with the resources and insights to find colleges that are an academic, social and financial fit.
      • Blue Studios: Provides STEM classes for kids on their schedules in the convenience of their own homes.
      • Civic Dinners: Offers a thoughtfully designed series of conversations on key topics that can help organizations build a more inclusive culture with employees, stakeholders, customers and the greater community.
      • Kai XR: Creates inclusive and accessible mixed reality spaces that allow kids to explore, dream and create.
      • EnMass Energy: A micro-utility focused on generating baseload electricity using agricultural waste products, designed to reduce energy poverty and mitigate climate change.
      • Forefront: A premier training provider helping Fortune 1000 firms and emerging tech companies adapt to the future of work and its diverse workforce.
      • Healthy Hip Hop: Encouraging students and teachers to get active through music, movement and a message.
      • Invincible: Inspiring families living with health issues through creative approaches to solve old problems.
      • Make Music Count: An innovative math curriculum that teaches students how to master fractions, graphing and algebra through popular music on the piano.

      The Social Impact Accelerator is the second accelerator in the partnership between Techstars and Cox Enterprises. We also fund and support startups and entrepreneurs through other Atlanta-based partnerships, including Techstars Atlanta, Engage, Endeavor and Startup Runway.

      For more information about Cox Enterprises’ involvement in the venture ecosystem, visit www.coxenterprises.com/innovation.

      Join Our Talent Community

      We’ll email you with careers-related information and future job opportunities you may be interested in.

        Photo of Kevin smiling in front of the Cox logo

        Technology is in Kevin’s DNA.

        Throughout the month of March, we will be exploring the people and projects who drive Cox technology forward in our Behind the Code technology series. Read below to learn how Cox is creating tomorrow’s tech solutions, today.

        A heritage of innovation
        Kevin Moore’s Cox story began earlier than most. He recalls seeing Cox vehicles driving around his hometown of Macon, GA as a child, and his family has strong roots in technology.

        “My grandfather was the first black TV and radio repairman in middle Georgia,” said Kevin, a Lead Technical Analyst for Cox Communications’ service assurance team. “He not only provided the community with repairs for their electronic devices, but he also built and installed custom antennas so customers could watch over the air. I was with him on many of these installations from a very young age and always had an affinity for just how all of this TV stuff worked.”

        Kevin’s father worked in sales for Cox Communications. When Kevin was in college, he carried on the tradition by getting a job as a Customer Service Associate. Later, he worked as a field technician for Comcast and moved through the ranks to become a Network Engineer.

        “I always wanted to come back to Cox, and the opportunity presented itself for me to return,” he said. “I started as a Video Assurance Engineer in the Network Operation Center (NOC). After a little over a year, I was promoted to supervisor, supporting our technical subject matter experts with maintaining the resilience of our network and catalog of services such as video, voice, transport, and IP services nationwide.”

        Behind the code and projecting positivity
        Kevin always sees the buildings of Cox’s Atlanta campus on the horizon during his morning commute. Each time, it makes him smile.

        “Every day, I take that same smile home with me, knowing that I gave my very best to a company that puts its employees as a high priority,” he added.

        Kevin is such a fan of the company that he frequently talks about it outside of work.


        Collage of photos of Kevin

        “My wife says I’m the biggest recruiter – however, HR is not aware,” he joked.

        Currently, Kevin is responsible for verifying incidents that affect internal and external customers.

        “Once these incidents are identified, I work with the teams who were involved in finding out what was the root cause, if it could have been prevented, what the likelihood is of them happening again, and what we can do to keep them from happening again,” Kevin said.

        Kevin manages content for a weekly Technology, Operations, Product, and Sales (TOPS) meeting, as well as for a weekly Maintenance Readiness Committee (MRC) forum. Both allow Kevin to interface with company leaders, learn about projects across the enterprise, and discuss emerging technology,

        As much as he loves his work at Cox Communications, there’s one other role that makes him even happier.

        “The job that brings me the most joy is usually never placed on your resume, and that’s being a husband and a father,” Kevin said.

        A passion for influencing others
        Outside of the office, Kevin serves with the Cox Chamblee Mentorship Program. This role is especially meaningful to him because it echoes advice his grandmother gave him.

        “My grandmother was the single most influential person I’ve encountered to date, and she always told me to be the best version of yourself and help others who are searching for themselves if you can,” Kevin said. “This program has made my grandmother’s reference more important than I ever imagined, and I live each day trying to be my very best self and have passed on the same values to my mentees.”

        Interested in learning more about the people who make innovation happen at Cox? Check out the rest of our Behind the Code series here, and follow along on social using #BehindTheCode. Ready to explore a career here? Search for a new role today.

        Connecting devices – and people – through Cox2M

        Cox Communications has long been a frontrunner in connecting people and technology, so it’s no surprise that Cox is a leader within the Internet of Things (IoT). Cox2M, which is Cox Communications’ IoT business line, allows companies to connect nearly any asset from anywhere. It’s a unified, one-stop-shop package that combines connectivity, software, and hardware.

        Businesses can easily integrate Cox2M into their existing structures and leverage its machine-learning capabilities to get real-time analytics about customers and inventory.

        What does Cox2M look like in action? A great example comes from within Cox’s own ecosystem. Manheim, a wholesale vehicle auction company owned by Cox Automotive, uses a custom Cox2M application to implement live tracking of cars across sprawling auction lots. Other applications include healthcare, agriculture, real estate, retail, and energy.

        Thanks to IoT, the world is becoming more and more connected; and thanks to Cox2M, businesses can become smarter about digital efficiency.

        Read more about Cox2M and its inception below, or visit our website to get a glimpse of the people and businesses Behind the Code.


        Cox Launches “Cox2M” Connected Asset Services to Power Smart Businesses, Cities

        July 2019

        ATLANTA – Cox Communications announced the launch of Cox2M, the company’s new connected asset services business line.
        Via its core broadband telecom services, Cox connects more than six million people and businesses to the things they care about most. Cox2M unleashes even greater potential of a connected world by giving businesses and cities the data and tools they need to improve processes, resulting in operational efficiencies and better customer experiences.

        Cox2M solutions provide a turnkey ability to monitor and track commercial assets, enabling customers to connect nearly any asset, anywhere: inventory, equipment or infrastructure, everything from cars to power lines. Customers can then easily monitor the location, condition and status of their assets and receive real-time intelligence and notifications of any issues, facilitating frictionless interactions among people and things.

        “Cox connects millions of people and businesses today, and we’re constantly thinking about how to deliver powerful new outcomes through that experience,” said Sujata Gosalia, executive vice president and chief strategy officer, Cox Communications. “With Cox2M, we will play an even more significant role in supporting the smart businesses and smart cities of the future.”

        Cox Automotive is an early adopter of Cox2M Connected Asset Services. Manheim is using a custom Cox2M application that delivers real-time tracking of vehicles across auction lots. The solution was piloted last year and will now be implemented across the U.S. and Canada to connect more than 500,000 vehicles. This is currently the largest LPWA (Low Power Wide Area) commercial IoT deployment in North America. Other Cox Automotive brands are also considering the platform for additional applications.

        “Simply put, Cox2M will improve how Manheim, and potentially other Cox Automotive brands, do business,” said Sandy Schwartz, president of Cox Automotive. “Connected devices are transforming entire sectors, including the automotive industry, and Cox2M gives us access to real-time data that lets us work smarter and create a better customer experience.”

        Custom asset management solutions can be tailored to meet the needs of multiple industries, including:

        • Transportation, fleet management
        • Cities and campuses
        • Energy companies, utilities
        • Agriculture
        • Retail
        • Real Estate

        Cox2M provides sensors that collect data from a variety of connected assets and enable organizations to track, monitor and manage these mobile and fixed assets at a lower cost. The platform bundles connectivity, hardware and software into one cohesive package, which eliminates the need for organizations to manage multiple vendor relationships. Cox2M is an open solution that easily integrates into an organization’s existing systems and processes, creating a seamless IoT (Internet of Things) experience. The solution includes advanced analytics and machine learning capabilities to provide real-time customer insights that inform business and operational decisions.

        Cox2M was incubated in Cox’s New Growth organization over the last two years and is led by Cox Communications Executive Director Barak Weinisman. For more information, visit Cox2M’s website.

        About Cox Communications
        Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For eight years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc’s Top 50 Companies for Diversity 12 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at www.cox.com and www.coxmedia.com.

        A ‘Clutch’ technology for drivers

        Let’s say that you enjoy driving a small sedan for your workday commute, but you’re going furniture shopping this weekend and need more cargo space to bring your new stuff home. Wouldn’t it be nice to be able to switch your car as needed? Vehicle subscription services – which are quickly gaining popularity with both car enthusiasts and everyday drivers – allow you to do just that.

        Clutch Technologies, a part of Cox Automotive, is a platform that powers this kind of service. It’s the framework behind car subscriptions, providing the intelligence and tools needed to make them happen. Dealer groups, mobility services, and auto manufacturers like Porsche, BMW, and Mercedes-Benz use the platform to make subscriptions available to customers.

        For example, Clutch provides data on subscribers’ needs and behaviors, using artificial intelligence to help dealers identify the right car for each driver. It offers data on market supply and demand to help sellers determine the right time to remove vehicles from their fleets. And Clutch provides tools to ensure seamless experiences, such as finance and insurance integrations, and logistical workflow tools to aid with delivery.

        As Cox Automotive transforms the way the world buys, sells, owns and uses cars, Clutch Technologies is poised to accelerate the future of the auto industry.

        Read more about Cox Automotive’s acquisition of Clutch below, or visit our website to get a glimpse of the people and businesses Behind the Code.

        Cox Automotive Establishes Mobility Solutions Group, Accelerates Effort with Acquisition of Clutch Technologies

        Aug 2018

        Cox Automotive Mobility Solutions Group to Focus on Fleet Solutions and Consumer Mobility

        ATLANTA — Cox Automotive is bringing together its investments and solutions supporting the future of mobility with the formation of a new business division: Mobility Solutions Group. For years, Cox Automotive has been investing in technology and services that position the organization to deliver advanced fleet management solutions and support evolving consumer mobility. The new business division, which is focused in part on mobility as a service, will house these solutions and investments, as well as newly acquired Clutch Technologies, a technology platform powering subscription access for the automotive industry.

        “Cox Automotive is continually evolving – delivering digital retailing solutions for the immediate term while developing and investing in solutions that will fuel new models for consumer mobility and enable fleet management solutions well into the future,” said Sandy Schwartz, president, Cox Automotive. “The future of mobility as a service is a massive business opportunity, with some estimates at well in excess of $1 trillion by 2030. Our goal is to grow our presence in that part of the business and help all our partners and clients successfully navigate the many new opportunities.”

        Cox Automotive is bullish on the future of automotive subscriptions. In 2014, the company created Flexdrive, a vehicle subscription technology and services company. A joint venture with Holman Enterprises since 2017, Flexdrive enables dealers and fleet owners to offer on-demand vehicle subscriptions to consumers via mobile devices. With Clutch, a consumer-focused subscription technology platform that is now part of the Cox Automotive family of brands, the company’s reach and expertise expands further. Clutch Technologies was invented and incubated as part of Cox Enterprises’ Innovation Fund. Cox Enterprises is the parent company of Cox Automotive.

        Cox Automotive Mobility Solutions Group will be led by President Joe George, who previously served as the interim president of the Media Solutions Group, made up of brands Autotrader, Dealer.com and Kelley Blue Book. David Liniado, vice president of new growth and development, Jenny Bedard, head of finance, and Vince Zappa, president of Clutch Technologies, will report to George and help build a team to further develop Cox Automotive’s mobility capabilities.

        “Cox Automotive has played a large role in introducing vehicle subscriptions to the marketplace,” said George. “And, we’re already pros at reconditioning, managing vehicles as assets, perfecting the consumer experience and developing elegant software solutions to make complex operations more efficient and profitable. We’re looking forward to helping clients disrupt the traditional car buying and ownership models in ways that are advantageous for their businesses.”

        In addition to investing in automotive subscriptions businesses, Cox Automotive is delivering fleet services through relationships with car-sharing and ride-hailing companies such as BMW’s ReachNow, Getaround and Lyft. Cox Automotive has invested in new mobility and autonomous players including Ridecell, a ride-sharing and car-sharing technology platform, and Ouster, a maker of LIDAR sensors for autonomous vehicles. Cox Automotive has also invested in Getaround, a consumer car-sharing platform that empowers users to instantly rent and drive great cars shared by people in their city.

        As consumers increasingly turn to shared fleets to meet their mobility needs, it will be essential for fleet owners and operators to ensure the maximum in-use time for their vehicles. From servicing vehicles quickly to reducing cleaning time between riders or drivers, the processes will need to be executed efficiently. Today’s technology and processes don’t account for the shifting paradigm in consumer mobility, and Cox Automotive is uniquely positioned to deliver the physical and digital solutions to fill that gap.

        For example: Manheim, with its 78 physical locations that span 6,500 acres across the U.S., has already invested $27 million in its reconditioning operation since 2015. The vehicle remarketing company reconditioned 2.9 million vehicles last year alone at Manheim facilities. One-stop recon capabilities benefit fleet owners who need vehicles quickly cleaned and maintained on a regular basis.
        Additionally, RMS Automotive has helped sell more than 1.4 million vehicles globally through digital Private Stores for OEMs, captives and other large vehicle portfolio owners. In fleet management, vehicle portfolio management is the disciplined approach to managing a portfolio throughout its lifecycle and is critical to profitability. As part of that, RMS Automotive helps fleet owners with remarketing and knowing exactly when to sell units and for what price in order to increase portfolio returns and residual values. RMS Automotive’s AI-powered Optimization product suite provides fleet owners the vehicle-specific insights that drive data-driven decisions and improve overall portfolio performance.

        Clear signs of how the automotive industry is being transformed by technology can be seen in the 2018 Cox Automotive Evolution of Mobility study, which will be published later this month. Mobility services are beginning to be more widely embraced by consumers as an alternative to traditional vehicle ownership with ride-hailing usage nearly doubling and car sharing and vehicle subscription services gaining traction.

        Research shows that consumer attitudes about the necessity of vehicle ownership are gradually changing, with 39 percent of respondents saying access to mobility is necessary, but owning a vehicle is not, a 5 percent increase since 2015. For urban consumers, 57 percent indicate access to mobility is more important than vehicle ownership, a 13 percent increase since 2015. This means increasingly more consumers are prioritizing technology solutions that provide easy mobility over traditional vehicle ownership.
        By bringing together its investments and technologies into a new business division, Cox Automotive can more quickly capitalize on the shift from vehicle ownership to usage.

        What the Clutch acquisition means
        Subscription access is now available in 26 states across the U.S. through Clutch’s growing roster of partners including BMW, Mercedes-Benz and Porsche as well as approximately 30 dealer groups. Clutch was one of the first to offer the ease and accessibility of vehicle subscriptions in 2014.

        “Cox Automotive’s formation of the Mobility Solutions Group will accelerate our plans to activate subscription access across the entire automotive industry by integrating the Clutch technology platform into Cox Automotive’s core business,” said Zappa. “The combined power of our technologies will fuel great advancements for our clients and consumers alike.”

        How the Clutch platform works
        The Clutch platform provides the intelligence, capabilities and tools required to deliver vehicle subscriptions, including:

        • A white-label solution that extends the customer relationship outside of the showroom and into consumers’ driveways.
        • Management of vehicles using Clutch’s patent-pending technology which uses artificial intelligence to assign the right vehicle to every subscriber while maintaining a low ratio of vehicles to paying subscribers, thus keeping costs in check.
        • Powerful data on subscribers’ needs and behaviors. The Clutch platform learns, remembers and anticipates what is important to every subscriber in order to build deep, trusted relationships.
        • Subscription workflow tools to facilitate easy operational integration and delivery.

        About Cox Automotive
        Cox Automotive Inc. makes buying, selling and owning cars easier for everyone. The global company’s 34,000-plus team members and family of brands, including Autotrader®, Clutch, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, VinSolutions®, vAuto® and Xtime®, are passionate about helping millions of car shoppers, 40,000 auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. coxautoinc.com

        About Clutch
        Clutch’s mission is to enable vehicle subscription across the automotive industry. Clutch’s fully integrated platform handles all of the consumer interaction along with the management and workflow tools required to deliver a branded vehicle subscription service. Today, Clutch’s technology is powering flexible subscription services for dealers and OEM’s in 26 states across the country. Learn more about Clutch at driveclutch.com.

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