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223537

Représentant Du Support Technique Bilingue / Bilingual Technical Support Representative

  • Remote
  • Full time, Day
  • Travel: No

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • Saint-Eustache QC
  • REMOTE - PE
  • REMOTE - ON
  • REMOTE - NB
  • REMOTE - MB
  • REMOTE - BC
  • REMOTE - AB
  • REMOTE - QC
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Description

Dealer.com, une marque automobile de Cox Automotive Canada, est actuellement à la recherche d'un Représentant au support technique bilingue avec une expérience en dépannage pour se joindre à notre équipe.

Notre équipe d'assistance aux concessionnaires rend les choses plus que justes pour nos clients. Dans notre équipe, l'aptitude technique est importante, mais aussi une bonne attitude, un esprit collaboratif et un esprit curieux.

Les représentants de l'assistance travaillent avec les clients pour résoudre les problèmes, répondre aux questions et aider à améliorer nos produits. Vous passerez beaucoup de temps à travailler avec les clients et encore plus de temps à travailler avec votre équipe pour résoudre les problèmes et développer des solutions.

Nous recherchons des personnes capables de gérer plusieurs priorités, de bien interagir avec les autres et d'aimer les défis. C'est un groupe amusant et solidaire, et nous voulons des gens qui peuvent apporter leur énergie et leur savoir-faire pour rendre notre équipe encore plus forte.

Si cela vous ressemble, faites-le nous savoir!

Votre rôle:

  • Travaillez directement avec les clients et les fournisseurs tiers pour comprendre, analyser et résoudre les problèmes techniques.
  • Effectuer une analyse des causes profondes.
  • Triage et résolution des problèmes, en collaboration avec des groupes internes et externes.
  • Documenter les processus et les résolutions.
  • Développer une connaissance approfondie des produits DDC.
  • Apprenez et utilisez les outils, processus et procédures d'assistance DDC.
  • Aider avec des projets spéciaux supplémentaires comme assigné.
  • Offrez la flexibilité de travailler sur n'importe lequel des quarts de support, un quart de travail rotatif le samedi et des heures supplémentaires

Ce que nous recherchons:

  • Bilingue français / anglais
  • 2-3 ans d'expérience en support technique
  • Capacité démontrée à fournir un service client de haute qualité et à aider nos clients à devenir des «fans enthousiastes» de Dealer.com.
  • Excellentes compétences de communication verbale et écrite
  • Excellente attitude et esprit de collaboration
  • Capacité à effectuer plusieurs tâches à la fois et à performer dans un environnement au rythme rapide
  • Solides compétences analytiques
  • Maîtrise des systèmes et applications logiciels de dépannage

Expérience avec un ou plusieurs des éléments suivants (Préféré) :

  • Méthodologies de dépannage
  • Courrier électronique
  • Réseau
  • L'analyse des données
  • DNS
  • Configuration du navigateur
  • Flash
  • Java
  • Mac, Windows, iOS
  • Application de support à distance

_____________________________

Dealer.com, a Cox Automotive Brand, is currently looking for a Bilingual Technical Support Representative with troubleshooting experience to join our team.

Our Dealer Support team makes things more than right for our customers.  On our team, technical aptitude is important, but so is a great attitude, a collaborative spirit and a curious mind.  

Support Representatives work with customers to resolve issues, answer questions, and help make our products even better.  You’ll spend a lot of time working with customers, and even more time working with your team to troubleshoot problems and develop solutions.

We are looking for people who can handle multiple priorities, play well with others, and love a challenge. This is a fun and supportive group, and we want people who can bring their energy and their know-how to make our team even stronger.

If this sounds like you, let us know!

Your Role:

  • Work directly with customers and 3rd party providers to understand, analyze and troubleshoot technical problems.
  • Perform root cause analysis.
  • Triage and resolve issues, working with both internal and external groups.
  • Document processes and resolutions.
  • Develop extensive knowledge of DDC products.
  • Learn and utilize DDC support tools, processes, and procedures.
  • Assist with additional special projects as assigned.
  • Provide flexibility to work any of the Support shifts, a rotating Saturday shift, and extra hours

What We Look For:

  • Bachelor’s degree preferred
  • Bilingual French/English
  • 2-3 years of technical support experience a plus
  • Demonstrated ability to provide world class customer service and help our customers become “raving fans” of Dealer.com.
  • Excellent verbal and written communication skills.
  • Great attitude and collaborative spirit.
  • Ability to multi-task and perform in a fast-paced environment.
  • Strong analytical skills.
  • Proficiency in troubleshooting software systems and applications.

Preferred: Experience with one or more of the following (not required)

  • Troubleshooting methodologies
  • HTML 
  • Email theory
  • Networking
  • Data Analysis
  • DNS
  • Browser configuration 
  • Flash
  • Java
  • Mac, Windows, iOS
  • Remote app support

What we offer:

  • Full time employment with one of the global leaders in automotive remarketing realm
  • 5 weeks paid vacation per year
  • Generous Insurance plan paid by Cox Automotive Canada (medical, dental, life, disability).
  • RRSP contribution plan
  • Venngo Discount programs
  • Fast paced, multicultural work environment
  • Career pathing – opportunity for development and advancement within Cox Automotive family of companies
  • Opportunity for involvement with local communities though company sponsored volunteering program
  • Cox Automotive Canada was named one of Greater Toronto’s Top Employers

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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