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Sales Grantmitchell CCI

R202204411

Senior Digital Commerce Manager

  • Remote
  • Full time, Day
  • Travel: Yes, 50% of the time

Job Category: Sales

Job Level: Manager/Senior Manager

Division: Cox Automotive

Location:

  • Remote - Georgia
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Description

Cox Automotive is currently hiring a Senior Digital Commerce Manager (Senior DCM) to join our team. Person must reside anywhere in the EST.

The Senior Digital Commerce Manger (Sr DCM), is the primary consultant for Digital commerce clients with activities including training, optimization, best practices & performance management.  They will work cross-functionally across CAI business units to maximize client performance and drive increase of transactions of Digital commerce. The Sr. DCM will guide the client through change management and best practices to achieve the most successful outcome with the digital commerce platforms. The key KPI’s for the role will be transaction volume, churn, client satisfaction and utilization with all CAI software. They understand the retailer’s ecommerce strategy and will help them achieve it, along with setting new goals and executing against it for future success. 

What You’ll Do:

  • Grow volume of transactions month over month by implementing successful marketing and process strategies.

  • Be responsible for utilization of software, client satisfaction and to minimize churn

  • Guide client through change management for their store. These goals include things like new comp plans, new retailing staffing models, talent for staffing, establishing exchange policies and having a successful online F&I presence.

  • Responsible for eCommerce client success by coaching them through transformation into an online retailer, including but not limited to standing up a digital sales process and storefront.

  • Build and maintain relationships with portfolio of clients and ensure customers’ needs are the driving force behind every priority, decision, and activity.

  • Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals, and objectives in order to achieve results.

  • Build and develop strong working relationships with customers and all users at all levels from corporate sponsors to the teams completing ecommerce deal fulfillment (delivery and pickup)

  • Retain clients by engaging with performance reviews & strategy sessions through onsite visits and other meetings to make sure software is being optimized & new best practices followed.

  • Work with ‘at risk’ clients, determine action plan to turnaround and retain the revenue and relationship.

  • Be voice of customer to product and strategy teams.

  • Close collaboration with performance managers from other BU’s including a close working relationship with marketing expert to drive consumer volume.

  • Identifies key barriers and core problems with their client’s situations preventing them from meeting business objectives and solves them.

  • Help clients with their profitability through process/people recommendations.

  • Demonstrate responsiveness to client and provide them guidance they need, not always what they ask for.

  • Ability to help client with budgeting of product plus appraising cars sight unseen & establishing return/exchange policies.

  • Closely monitor system ‘red flags’/emergencies with clients and take immediate action.

60%  Travel Expected. As a remote team member overnight travel will be expected to client sites and work events. 

Who You Are:

BA/BS

8years of relevant work experience

OR equivalent combination of education and experience

  • At least 5 years’ experience in retail automotive management, specifically experience in the capacity of F&I, desking, sales manager (in lieu of that automotive experience, 7 years working directly with dealerships; preferably in an advisory or account management capacity

  • Outstanding relationship management capabilities with strong communication and interpersonal skills

  • Data driven decision maker with creative problem-solving skills

  • Ability to effectively work with all levels at automotive dealership or dealer group

  • Ability to articulate/communicate in a way that retains audience engagement

  • Exceptional listening skills and to be able to detect problem/risks without being in face-to-face situation, ability to ask open ended questions to provoke thoughtful disruption

  • Client-focus and excellent customer service skills/approach

  • Highly motivated self-starter capable of working remote independently part of a remote based team

  • Personal qualities and style requirements include possessing high energy, enthusiasm, resilience, determination, proactiveness, relentlessness and being highly driven.

  • Proficiency in using Salesforce (internally) and knowledge of other automotive CRM’s

  • Technically savvy and proficient in Microsoft Office suite and other technology solutions

  • Able to hold a compelling virtual meeting that drives positive outcomes for client and company

  • Strong public speaker and presentation skills

  • Desire to work in a highly collaborative atmosphere and be a strong relationship builder with other CAI BU’s

  • Ability to travel approximately 60% although exact amount may vary, travel consists of in market and overnight. 

  • Willingness to mentor new and junior Digital Commerce Managers


About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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