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R202207229

Business Services Specialist II

  • Full time, Day
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • Hamilton OH
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Description

Under general supervision, the  Business Services Specialist II  has in-depth knowledge of a specific function or areas of the vehicle title and registration process. This role performs a variety of office support and technical tasks relating to motor vehicle transactions and tax collection within a fast-paced environment.  Processes motor vehicle titles, registrations, and validates payment amount. Receive tax payments and file documents. Enters and retrieves information on the computer and answer Client inquiries. Prepares registration and titling paperwork, validates and ships registration documents and license plates. The Business Services Specialist II may also be involved in checking, typing, daily cash out, daily shipping, scanning process and any applicable function that supports the registering and titling of motor vehicles. 

Essential Functions:   

Performs a variety of office support tasks, including answering the telephone, recording and forwarding messages, answering questions via email, fax or telephone about sales taxes and motor vehicle fees and requirements, and entering data into the computer. Follow up phone calls and/or emails to customers may be necessary. 

The Business Services Specialist II will: 

  • Examine documents submitted by customers for motor vehicle titles and registrations. 

  • Review transactions submitted electronically to ensure the transaction is complete and ready for DMV processing. 

  • Complete paperwork to process title and registration transactions. 

  • Receive payments, including tax payments, from customers for vehicle registration and titling transactions. 

  • Verify information on documents, including but not limited to: taxes and fees, license plate, lienholder information, owner's information and mileage. 

  • Support clients by responding to emails and returning phone calls from Clients and Client Services. 

  • Assist with questions about transactions and/or state processing requirements. 

  • All other duties as assigned. 

The Business Services Specialist II may also: 

  • Be responsible for a specialized group of accounts. 

  • Be responsible for a specific process, multiple states, and/or function. 

  • Process transactions for the public and/or clients via our Online Registration Solution products. 

  • Match checks to transactions to ensure proper billing and payment. 

  • Be required to perform the duties of Courier, that includes the delivery and pick up of documentation, registration, and license plates from customers within the region. 

  • Accurately ship transactions to Vendors/Registrants/Clients daily. 

  • Scan and save submitted paperwork and/or motor vehicle records to the computer. 

  • Run and/or monitor reports. 

  • Order and maintain office supplies. 

Qualifications:   

Minimum Qualifications   

  • Education:  High School Diploma or Equivalent

  • Experience:  2-4 years

  • Must have a clean driving record

  • Great communications skills (verbal and written) 

  • Strong attention to detail and organizational skills 

  • Excellent Customer Service skills and ability to perform professionally 

  • Requires long periods of data entry 

  • Intermediate computer skills, proficient in Microsoft Office products 

  • Ability to work effectively in a fast-paced environment under time-sensitive requirements 

Preferred Qualifications:   

  • In-depth Knowledge of DMV title and registration process 

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 


About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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