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R202208585

Director, Solutions Delivery

  • Remote
  • Full time, Day
  • Travel: Yes, 25% of the time

Job Category: Engineering / Product Development

Job Level: Director/Senior Director

Division: Cox Communications

Location:

  • Raleigh NC
  • San Diego CA
  • Warwick RI
  • Phoenix AZ
  • Pensacola FL
  • Omaha NE
  • Herndon VA
  • Oklahoma City OK
  • Las Vegas NV
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Description

Your Role

Provides leadership and oversight to Internal Solution Practice Management, SCRUM Master and allied team members associated with Solution Delivery. Engages with product owners, other technical and functional leaders and key internal and external stakeholders to ensure understanding and commitment of Agile and other solution delivery methods and processes. Monitors and leads solution delivery and related groups to ensure a focus on achieving strategic business outcomes and at the same time ensuring effective cross-functional engagement and adherence to established product quality, effectiveness and efficiency expectations. The role includes but is not limited to contributing to and managing the teams responsible for production support of our Salesforce, Monitoring and Azure-based Software platforms.   Experience managing cloud based platforms that deliver key business functionality is a must.

Areas of Focus

  • Directs, monitors and evaluates the activities of internal solution delivery efforts.

  • Works with business leaders to identify business and organizational requirements and assess current and anticipated levels of support.

  • Oversees support activities for a large portfolio of moderately to extremely complex projects.

  • Monitors and provides management with end-to-end visibility across all project support activities, including current areas of focus, issues, budget / costs, near- and longer-term priorities and business impact.

  • Ensures project scope, schedule and costs are reasonable and achievable.

  • Directs the development, recommendation and execution of applicable policies that meet strategic objectives and lead to process improvements.

  • Ensures that projects / products meet or exceed established cost, time and quality standards.

  • Engages with the organization to build common and adaptable Agile practices across the company.

  • Develops and implements complex project plans, specifications and schedules.

  • Ensures procedures are in place to effectively manage and audit production support processes, activity, and results.

  • Collaborates across technical teams to define architecture, optimize performance and right size environments.

  • Manage and expand the platform and tools team to support and grow the DevOps environment working closely with cross functional teams.

  • Plans, designs and optimizes production processes.

  • Assess performance against KPIs and makes corrections to improve performance.

What We Require for this Role

  • Bachelor's Degree plus 10+ years of relevant experience with at least 5 years experience in a leadership role.

  • Equivalent combination of experience and education will be considered.

  • Experience working cross-functionally with a variety of different teams

  • Strong communication skills, both written and verbal, can be applied across a diverse set of audiences.

  • Understanding of cloud based platforms and architectures.

  • Work experience in design, development, and implementation of platform support procedures.

  • Working experience in working with a collaborative, cross-functional team environment.

  • Strong agile background and history of building teams to work in highly agile; cross-functional environments.

  • As part of a cross-functional group, you should be comfortable leading and motivating remote highly talented teams ensuring that modern technology and process are implemented. You should be experienced in working with and presenting to senior management leadership.

  • Proven background leading similarly experienced teams delivering high performance; highly available and resilient applications and infrastructures.

  • Solid technical background, with hands-on experience in automated; agile environments delivering infrastructure; monitoring and tooling to high-traffic applications.

What We Prefer for this Role

  • Working knowledge of Salesforce, Azure and N-Able a plus.


About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Our Benefits

We think you'll like what we have to offer. Here's just a sampling:

Our Awards

17x

National Workplace Awards

20x

Inclusion & Diversity Awards

16x

Regional Workplace Awards

8x

Environment & Sustainability Awards

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