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Supervisor, Reconditioning Service

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Team Lead/Supervisor

Division: Cox Automotive


  • Lakeland FL
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This position assists the Operations Manager in managing and overseeing the daily operation of the detail department, supervising detail employees and directing the work in an efficient and productive manner to meet required daily goals and Manheim’s quality and service standards when preparing vehicles for sale.

Job Responsibilities:

  • Supervise the details of vehicles to ensure the cleaned according to the standards of the clients and completed satisfactorily.

  • Manage the workflow and activities of the detail employees to ensure that all vehicles are completed in a timely manner and in accordance with established Manheim quality standards. 

  • Monitor process and work with production employees to ensure SOP is being adhered too.

  • Ensure employees have proper equipment and are properly trained in its use.

  • Communicate, discuss and resolve goals, results and problems with the Operations Manager. 

  • Responsible for ensuring all services are accounted for and appropriately charged against the vehicle.

  • Assist manager in counseling and disciplining employees as necessary, monitoring and evaluating employee job performance, and conducting performance appraisals.

  • Use PT Scanner, VCF and any management tool to track production and post charges.

  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.

  • Monitor and control the use of supplies, materials and equipment for the detail shop and with approval of the department manager purchase equipment and supplies as necessary.

  • Monitor and aide in ensuring established guidelines for a safe work environment are met to achieve compliance with OSHA and EPA regulations.

  • Work with manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance

  • Enforce all company policies and procedures related to employee and customer conduct.

  • Perform other duties as assigned by manager. May be required to work overtime (more than 40 hours per week) as business needs dictate.

Qualifications :

  • High School Diploma or equivalent required.

  • 2 – 5 years vehicle reconditioning, detailing, mechanical, and/or body shop experience required depending on the departmental specialty. 

  • Knowledge of OSHA and EPA regulations preferred

  • Excellent people, teamwork and customer service skills.            

  • Strong communication, and interaction skills. 

  • Competent supervisory experience and/or successful completion of a leadership program and excellent organizational skills required.

  • Valid Driver’s License and good driving record required.  Ability to drive vehicles with standard and automatic transmission.  Basic computer skills preferred.

  • Regularly required to stand, walk, reach, talk and hear.  Frequently required to stoop, kneel, crouch, bend, squat and climb. 

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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