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Lead Vehicle Operations Support Specialist

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • Fredericksburg VA
  • Harrisonburg VA
  • Elkridge MD
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Lead Client Resolution Specialist is an integral member of our auction team that helps problem solve escalated concerns of our clients. This newly created market position is designed to help resolve complex or long outstanding scenarios. The ideal candidate has a strong sense of urgency, is energized by problem solving, is pleasantly persistent, and is rewarded knowing they bring peace to our clients. 
This new role is an elevated position at the auction that receives priority above day-to-day activities. It is viewed as a position to springboard your career into a leadership role in the future. The Lead is ideal for team members looking for a new challenge, looking to strengthen their understanding of the business, and exposure to other locations without relocation. The position is a hybrid role allowing for in office, and potential travel to other auctions.


  • Serves as a single point of contact for escalated client concerns involving multiple locations and departments

  • Partners with department leaders at multiple locations to resolve matters quickly

  • Research problems and brings the concerns to the appropriate decision maker

  • Partners with decision maker to ensure resolution is completed timely

  • In time, empowered to make decisions to resolve some matters independently

  • Identifies patterns in escalations and makes recommendations to auction and shared services leadership

  • Reports to the Sr Manager, Front Office

  • Cases are received by auction leadership or from the shared services teams (ex. Titles, Commercial Post-Sale, Arbitration)

  • May be client facing

  • Other duties as assigned

Minimum Qualifications:

  • 1 year auction experience required, 3+ years preferred

  • Ability to articulate complex issues at a high level and translate them into layman’s terms

  • Professional communication skills

  • Strong organization and attention to detail

  • Strong sense of urgency

  • Effectively uses technology (phone, computer, MS Office)


  • Future leaders incumbent or graduate

  • Experience de-escalating situations

  • Builds relationships quickly

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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