Senior Manager, Solutions Engineering
RapidScale, a Cox Business company, is a cloud computing company based in Raleigh, NC and we’re looking for an amazing leader to join our team! We’re looking for positive, high-energy people to help lead our SE team and take us to the next level! Get experience in a dynamic, fast-paced and successful company with a fantastic culture and have fun while doing it!
RapidScale currently has an opportunity for career-minded technical professionals! We’re looking for a Senior Manager of Solutions Engineering to support our growing Solutions Engineering organization and product set. The individual in this role is responsible for leading and motivating a team of technical sales professionals to meet or exceed performance goals. They will provide support and coaching to their staff to meet customers’ current and emerging cloud needs. This will include supporting sales' acquisition of new customers and increasing account penetration of existing customer base by delivering innovative technical designs. Target customers include mid-tier to low-enterprise businesses, including accounts in all verticals (healthcare, finance, education, legal, manufacturing, etc.).
This individual will also be responsible for direct interaction with customers and prospects in larger, strategic opportunities and key accounts, and will serve as an executive sponsor taking a hands-on role directing and assisting SE team members in discovery and presentation meetings, internal sales strategy planning sessions, RFP responses, etc.
Further, this individual will have responsibilities related to Product development, process improvement, deal review and approvals, leading training sessions, and generally representing the team and RapidScale as a whole at industry conferences and events.
- Hires, develops, manages, and trains a high performing team of technology professionals.
- Motivates and coaches staff to achieve department and company goals.
- Develops and ensures attainment of new sales and margin growth for strategic accounts by increasing revenue to meet or exceed market share objectives on a monthly, quarterly, and annual basis.
- Engages with clients as a subject matter expert, fully conversant with RapidScale products and services and, equally, with the competition.
- Coordinates and directs the preparation and presentation of technical proposals to customers and provides leadership and technical guidance to staff.
- Provides technical guidance to Solutions Engineers as well as internal and external customers as needed in the development and implementation of technical customer solutions
- Develops team strategy, forecasting, reporting, analysis, financial forecasting and administration of sales channel. Assigns territories, customer sales opportunities and sales goals to technical sales professionals.
- Accompanies team on sales visits as a leader to ensure consistent as well as determine customer requirements, develops proposals and executes technical presentations.
- Review proposals created by Solutions Engineers and provide necessary input and guidance.
- Participate in the quote approval process (aka: Technical Review) and provide final technical approval of quotes.
- Develop and continue to mature documentation, training, workflow/approval processes and demo environments used by the SE team.
- Understands the core solution portfolio and provides input and direction to Product to continue development of solutions.
- Drives creative and custom technology solutions for clients based on client business and technology needs.
- Identifies and promotes product integration opportunities, finding ways to integrate installed products with adjacent RapidScale / Cox and/or competitor products.
- Serves as ‘voice of the customer’, providing advice and insight to influence product design and development considerations.
- Remains up-to-speed on technical information regarding RapidScale's products and offerings as well as consultative sales skills.
- Participates in / delivers Webinars and other speaking engagements as needed.
- Develops reporting on key performance indicators for overall team.
- Participates as a leader in automation and other operational efforts to improve internal processes from a pre-sales perspective (e.g.: improving data gathering and turnover from pre-sales to implementation teams).
- Developing and delivering product, technical, and sales training to the SE team, sales team, and partners.
- Other duties as assigned.
- Requires BS/BA or equivalent industry experience and certification
- 10+ years’ experience in related field (general IT, hosting, cloud)
- Strong leadership and interpersonal skills
- Valid driver’s license, good driving record, reliable transportation
- Must have demonstrated ability to communicate, influence, and build relationships with C-level executives
- Technical knowledge of product life-cycle (from engineering through operations)
- Operational understanding of ordering, provisioning, and billing processes
- Ability to work within a cooperative team environment as well as perform assignments autonomously.
- Interact with cross-functional teams including Sales, Product, Marketing, Service Delivery, Support, Billing, and Software Development.
About Cox Communications
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