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R202212530

Customer Care Specialist I

  • Remote
  • Full time, Day
  • Travel: No

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • REMOTE - USA
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Description

This is a remote/work-from-home position. Training for the first 2 weeks can be between the hours of 9:00 AM - 8:00 PM, EST.  Once training is complete, the schedule may be anywhere 11:00 AM - 8:00 PM, EST. (Closed Saturday, Sunday, and Most Holidays)

Working in customer care you will handle inbound demands regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.

Your role:

  • Staying organized on email messaging, chats, and service tickets while responding in a timely fashion.
  • Engage customers and determine how to assist them regarding their Nextgear line of credit.
  • Answer and effectively respond to inbound phone calls & chats using the tools provided.
  • Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
  • Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
  • Use company proprietary software for research, data entry, and account follow-up activity.
  • Follow Supervisor instructions and maintain workflow standards with integrity.
  • Attain production and quality goals and metric standards such as quality phone interactions and schedule adherence.
  • Adhere to all general company policies and procedures regarding attendance and conduct.
  • Be willing, after you are trained to pay it forward, by mentoring your knowledge to others.
  • Perform other duties as the necessary ability to work a flexible schedule as needed, including occasional mandatory overtime between hours that could range from 9 am till 8 pm Eastern time, 8-hour shift.

Minimum Requirements:

  • Highschool Diploma or GED 
  • Exhibit’s ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties 
  • Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social-economic levels. 
  • Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
  • 1-3 years of professional work experience
  • You must have high-speed internet available in your home
  • Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics

What we look for (preferred):

  • College Degree or equivalent financial or automotive industry experience 
  • Bilingual is a plus (Spanish or French)

Compensation:

  • Hourly pay rate is $15.53 - $23.32/hour. The hourly rate may vary outside of the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position is eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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