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R202316163

Client Trainer I, vAuto

  • Remote
  • Full time, Day
  • Travel: No

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • Remote - Texas
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Description

This position is with vAuto, a business unit of Cox Automotive. All applicants must have a background with automotive software training and/or dealership experience in order to be considered. The Training Department plays a crucial role in connecting our customers to our software. Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, DealFinder, ProfitTime GPS, Conquest, Mobile, Intelligent Promotion, ListingLogic, Price Advisor, and more.

Specific Responsiblities:

The Client Trainer I is responsible for the following:

  • Delivering intensive and complex learning content through web-based training sessions to vAuto clients tailored to multiple learning styles and business needs.
  • Effectively presenting the vAuto suite of products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through training.
  • Training on core functionality, products, and modules, such as (but not limited to): Pricing, Appraising, AutoWriter, Merchandising, Provisioning, DealFinder, ProfitTime GPS, Conquest, Mobile, Intelligent Promotion, ListingLogic, Price Advisor, and more.
  • Maintaining a high level of energy and enthusiasm through each training session to keep clients engaged.
  • Successfully onboarding all assigned accounts with multiple training sessions, covering multiple products.
  • Monitoring usage of all products trained, following each session and proactively reach out to the clients or upper management to address any deficits or concerns.
  • Identifying risks and challenges during training sessions and taking appropriate steps to escalate concerns to upper management.
  • Becoming an expert of knowledge on the vAuto Tools and products to gain extended knowledge through onboarding, product enhancements, and weekly developments.
  • Accurately update and maintain customer and activity data into Salesforce CRM.
  • Maintaining an in-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealerships.
  • Providing upper management with feedback from training experiences for the purpose of improving the training curriculum, processes, and procedures.
  • Working with new Training Team members as required in mentoring activities.

Minimum Qualifications:

  • Bachelor’s Degree Preferred.  Will consider applicants with combined H.S. Diploma and Relevant Experience.
  • Strong background in automotive software training and/or dealership experience
  • Must be comfortable being on the phone training clients a vast majority of the day
  • Excellent communication and presentation skills
  • Exceptional organizational and time management skills with the ability to manage multiple projects simultaneously
  • Cooperative team player with a positive attitude
  • Ability to prioritize and work independently
  • High enthusiasm and the ability to work in a fast-paced environment
  • Ability to communicate effectively within all levels of Cox Organization
  • Experience working with CRM programs, preferably SalesForce.com
  • Experience presenting content with Teams and/or Zoom (or similar software)

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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