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Lead Cloud Operations Engineer

  • Hybrid work
  • Full time, Day
  • Travel: No

Job Category: Engineering / Product Development

Job Level: Manager/Senior Manager

Division: Cox Communications


  • 6305 Peachtree Dunwoody Rd, Atlanta, Georgia
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Have you been looking for the opportunity to build important things with leaders who care about you? If so, congratulations: you’ve just found it.

We’re hiring a Lead Cloud Operations Engineer who has experience deploying and supporting highly complex application/solution environments. Bring your deep technical expertise to the table, and we’ll provide an award-winning culture, great benefits and opportunities to grow.

Learn more below and apply today!

What’s In It For You?

Our lives contain a lot of moving parts. At Cox, our best-in-class benefits package and award-winning employee culture give you peace of mind, knowing that you and your family have a wide range of options for the best care available.    

  • We want our people to succeed, plain and simple. We’re all about professional development, continuing education and helping your career grow in a collaborative culture where the next big idea can come from anyone…including you!   

  • Boring work is the absolute worst. At Cox, you’ll work with fascinating, cutting-edge tech platforms in industries that are ripe for invention, innovation and investment.   

  • We all have lives and responsibilities outside of work. Cox offers an exceptional work/life balance, with accommodating work schedules and flexible time-off policies.                   

  • We show our appreciation for our talent with a competitive salary package and top-notch bonus and incentive plans.                          

  • How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.    

  • At Cox, we believe in being transparent – please click on the link ( Cox Benefits Overview ) to learn more about our remarkable healthcare benefits.   

  • 10 days of free child or senior care through your complimentary membership.    

  • Generous 401(k) retirement plans with up to 8% company match.    

  • Free internet, premium cable and smart home automation in applicable markets.   

  • Employee discounts on hundreds of items, from cars to computers to continuing education.                          

  • Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                  

  • Want to volunteer in your community? We encourage that and offer paid hours to do so.                                

  • Driving positive environmental change is one of the most important things we do. As an employee, you’ll be an integral part of our mission to leave the planet a better place for the next generation.

  • We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.      

At Cox, our people are first priority. We offer a wide variety of choices to meet the needs of you and your family.  

What You’ll Do:

  • Helping manage and monitor all cloud infrastructure, including deployments to non-prod and production environments.

  • Monitoring environments for security vulnerabilities and independently take action to remediate and mitigate risks.

  • Troubleshooting production issues, engaging appropriate parties and driving resolution.

  • Collaborating with teams across the company to improve the overall operational maturity of Cloud and on-premise solutions.

  • Continually improving operational processes and procedures.

  • Building, configuring, customizing, and integrating custom environments to deploy analytics and data correlation.

  • Configuring, optimizing, documenting and supporting the highest level of software components of Data Support Systems (DSS) software products.

  • Supporting and troubleshooting the scalability, high availability, performance and monitoring of production environments, providing backup and platform restoration as needed.

  • Working independently across multiple highly complex automation platforms and applications to understand dependencies.

  • Working with engineers/QA to ensure that issues are resolved and fixes deployed in a timely fashion. 

  • Ensuring that issues are tracked appropriately in the ticket management system. 

  • Integrating with development teams to provide a stable cloud environment and improved speed-to-market.

  • Developing and maintaining tools for support team members.

  • Investigating opportunities to use new and emerging technologies making recommendations to leadership.

  • Maintaining active and open lines of communication with leaders, practitioners and end users to ensure all parties are informed of what is provided, how it operates and what is needed.  

Who You Are

You have strong knowledge of end-to-end OnPrem and cloud development process and architecture. You have expertise with networking/database technologies, as well as excellent leadership, presentation and time management skills. You also have the following qualifications:


  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 18 years’ experience in a related field.

  • Experience with Amazon Web Services, including strong experience with multiple AWS services beyond traditional IaaS.

  • Experience with cloud native application architecture, including serverless architecture, Lambda, API Gateway, containerization and microservice-based solutions.

  • Experience with cloud strategy, including business case development, cost management and optimization, application assessment, migration planning, operating model design and backup/disaster recovery approach.

  • Experience with integration and database services, including Glue, Snowball Services, server and DB migration, Aurora, server migration service, DynamoDB and Redshift design and tuning.

  • Experience with enterprise integration and database services, including AWS, VPC flow log, Cloud Watch, Config, Service Catalog, CI/CD pipeline setup, Encryption/KMS/Cloud HSM, Inspector, Macie, IAM policies/roles, Shield, WAF, network connectivity, direct connect and VPN.

  • Experience with analytics and big data, including data pipeline, Athena, Elastic Map Reduce and Kinesis.

  • Proven and progressive experience supporting applications deployed in public/private cloud.


  • 5+ years of experience with SQL performance tuning.

  • Experience with core technology domains, including persistency/storage, elastic block storage, simple storage service, elastic file system, Glacier and Storage Gateway.

  • Experience with Master Data Management.

  • Experience in the telecommunications industry.

  • Experience supporting microservice-based solutions.

  • Experience with and expert-level scripting skills in such languages as Python and Shell.

  • Experience with skills in automation platforms as Ansible, Jenkins and Artifactory

  • Experience with and expert level skills in platforms such as New Relic and Spunk.

Apply today and make your mark with Cox!


About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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What our team is saying


"Cox is different from other companies because it's an enterprise of learning. They have a mindset of making YOU better. We aren't just achieving goals. We're here to make new ones."

-Jenny C. 


"I love it here because it’s so much more than a job. I have leaders that give me support and encouragement while guiding my growth. I have never felt more rewarded for the work I’m doing with the type of camaraderie and friendships I’ve gained."

-Chris H.


"Working at Cox is one of the best career moves I’ve ever made. This is the first time I’ve worked with so many women in technology and the people here are so friendly. It feels like home."

-Afsheen M.

Our Benefits

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