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Senior Wireless Engineer, Operations

  • Hybrid work
  • Full time, Day
  • Travel: No

Job Category: Engineering / Product Development

Job Level: Individual Contributor

Division: Cox Communications


  • 6305 Peachtree Dunwoody Rd, Atlanta, Georgia
  • West Warwick RI
  • Hartford CT
  • Lafayette LA
  • Cleveland OH
  • Baton Rouge LA
  • Roanoke VA
  • New Orleans LA
  • Hampton VA
  • Macon GA
  • Tulsa OK
  • Tucson AZ
  • Gainesville FL
  • Phoenix AZ
  • Pensacola FL
  • Wichita KS
  • Springdale AR
  • Omaha NE
  • Herndon VA
  • Oklahoma City OK
  • Las Vegas NV
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The Senior Wireless Engineer, Operations will be primarily responsible for successfully planning and launching new products and services on our Wireless platforms, while exceeding customer expectations for the experience on our Wireless services and maintaining a high level of reliability for our platform components.


  • Serve as a Subject Matter Expert and lead the change, planning and implementation process for our T3 operations activities with regards to planned maintenance activities for our Fixed Wireless Access network including 5G Core, Baseband Units, and Outdoor CPE Units, as well as our Wi-Fi Platform including Core routers, switches, wireless LAN controllers and Wi-Fi access points with minimal direction.
  • Methodically scope, troubleshoot, diagnose, and fix or escalate complex problems to the appropriate team as required in high-scale service provider Wireless environments while minimizing customer impacts and outages.
  • Capture configurations, logs and packet captures as necessary for escalation to engineering peers or vendors and partners.
  • Partner with Engineering team members to influence designs and test strategies to improve delivery from an operational perspective, including reliability, scalability, simplicity, and standardization.
  • Partner with Engineering team members to gain in-depth understanding of proposed changes to hardware, software or configurations and successfully map those to change activities, implementation and validation procedures, and technical operational documentation.
  • Replicate production issues in staging lab environments along with traffic generators as necessary to test fixes and to regression test launches.
  • Assess and continually improve operational methods and procedures.
  • Author methods and procedures to be executed on defined SNMP or syslog alarm conditions.
  • Quickly understand preliminary product/platform concepts or high-level designs and subsequently author operational requirements as necessary based on those understandings.
  • Translate engineering documentation into operational reference documentation and enhancing areas with additional applicable data where necessary.
  • Utilize, interpret, and translate network capacity tools and metrics into action plans to increase capacity as necessary.
  • Participate in a scheduled on-call rotation.
  • Participate in planned maintenance activities during maintenance windows as needed.



  • Bachelor of Science in Electrical Engineering or Computer Science and 4 years' experience as a technical engineer in the Wireless Communications Industry. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 16 years’ experience in a related field.
  • Intermediate knowledge in Fixed Wireless Access architectures and related 3GPP standards for 5G Cores
  • Intermediate knowledge in Wi-Fi and Wi-Fi related IEEE standards, protocols, and service provider architectures
  • Intermediate knowledge in all packet-based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc), MPLS and routing protocols such as OSPF, ISIS, BGP
  • Intermediate knowledge of security protocols and authentication (WPA2, WISPr, EAPS-TTLS, 802.1x, AAA, RADIUS)
  • Fundamental knowledge in DOCSIS access and provisioning technologies.
  • Excellent communication, presentation, and interpersonal skills.


  • Specific experience in the operating of large-scale service provider wireless networks. Broad experience should include: Fixed Wireless and Wi-Fi (IEEE 802.11 standards)
  • Expert knowledge in Fixed Wireless, Wi-Fi and related standards, protocols, and service provider architectures
  • Expert knowledge in all packet-based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc), MPLS and routing protocols such as OSPF, BGP4. 
  • Expert knowledge in Network Monitoring Systems and Device/Network Management Systems, like SNMP, etc.
  • Intermediate knowledge in Linux administration in a network tools capacity (Cacti, SNMP, NUTTCP, iPERF, RANCID etc.)


About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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"Cox is different from other companies because it's an enterprise of learning. They have a mindset of making YOU better. We aren't just achieving goals. We're here to make new ones."

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