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Strategic Process Design and Improvement Senior Analyst

  • Hybrid work
  • Full time, Day
  • Travel: Yes, 5% of the time

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 3003 Summit Blvd, Atlanta, Georgia
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Cox Automotive is currently looking for a Strategic Process Design & Improvement Senior Analyst to join our team in Atlanta, Georgia.  This is a hybrid role and offers a flexible work-from-home/in-office schedule. 

The Role:

The Strategic Process Design & Improvement Senior Analyst is responsible for supporting strategic, operational, and efficiency projects in collaboration with multiple business units across the Cox Automotive (CAI) Ecommerce solution, which is the auto industry's first fully automated, scalable B2B2C ecommerce platform for automotive retailers. This role reports to the CAI Ecommerce, Director of Strategic Planning and Operational Excellence.

This role will serve as organizer, facilitator, analyst, and problem solver. Excellent analytical skills and the ability to work and contribute to a team environment are essential, as are outstanding communication and interpersonal skills. Immediate responsibilities will include defining and strategically managing the billing process, billing automation roadmap, and revenue management tactics of the Ecommerce solution.  This position will also play a supporting role to the Strategic Planning and Continuous Improvement ongoing project portfolio.  Additionally, the Senior Analyst will be responsible for giving formal presentations regularly to the Ecommerce Senior Leadership team (SLT).


  • Immediate responsibilities include managing and driving the automation roadmap of the current Ecommerce billing process, including discrepancy resolution, cross-functional collaboration with Sales and Operations, ID revenue leakage, billing policies, internal controls, and audit.

  • Provides Strategic Process Design & Improvement support across organizational units.

  • Works collaboratively with business partners to identify change targets with potentially significant business impact; target areas may include:

    • Operations including billing

    • Solutioning, Onboarding, Implementation, and Support

    • Sales & Performance Management

    • Engineering & Product Development

    • Customer Experience

  • Gathers and documents requirements for initial design and associated project management.

  • Provides thought leadership to cross-functional teams throughout the project lifecycle, including resource estimation, milestone identification, team facilitation, change management, and reporting.

  • Ensures business models and processes are analyzed from multiple aspects, including inputs, outputs, and user and customer experience.

  • Engages with process owners/stakeholders to develop change recommendations, design testing strategies, and evaluate effectiveness of recommended approaches.

  • Supports process implementation through education, training, or facilitation.

  • Follows up to identify successes, areas for improvement, and lessons learned.


  • Bachelor's degree in a related discipline and 4 years’ experience in a related field.  The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.

  • Full professional proficiency in Microsoft PowerPoint and Excel applications.

  • Excellent analytical skills required in a complex B2B2C Ecommerce environment with the ability to interpret data, analyze trends, and draw meaningful conclusions.

  • Demonstrated experience in system and gap analysis.

  • Ability to design training and present to large audiences.

  • Experience in complex, matrixed organizations.

  • Ability to work independently in a fast paced, startup-like environment amidst fluid priorities.

  • Proven ability to influence without authority.

  • Appetite and drive to continually index on best practices outside of organization.

  • Assertive, innovative, confident, and a self-starter.

  • Highly organized with exemplary time management skills.

Preferred Qualifications:

  • Previous consulting, finance and/or accounting experience.


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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