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Residential Broadband Technician

  • Full time, Day
  • Travel: No

Job Category: Technical Operations

Job Level: Individual Contributor

Division: Cox Communications


  • 961 N Eliseo Felix Jr Way, Avondale, Arizona
  • Tempe AZ
  • Mesa AZ
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Residential Broadband Technician

Having a career in cable television doesn’t mean you have to audition for a reality show. In fact, working as a Residential Broadband Technician is a pretty sweet gig that doesn’t even involve surviving on an island with strangers or being cutthroat in a kitchen. If Tech Installer or Maintenance Technician are skills in your wheelhouse, this might be a role in which you were meant to play!

This opportunity is with Cox Communications, part of the Cox family of businesses, and we’re all about connecting our customers to a world of possibilities. As part of a customer experience driven team, you will earn an hourly rate of $23.41 .
What You’ll Do

• Install, disconnect, and troubleshoot for Cox products, including high speed internet, telephony and automation services. You’ll be working with things like alarms, low voltage electricity, and color-coded wires.  

• Share our amazing products with our customers, how to use them, and what upgrades are available.  

 • Just to bring a little paperwork into your world, you’ll document the results of each of your visits, and guide customers through the legal linguistics of waivers, agreements, and release forms.

 • Drive a company vehicle, which includes planning your daily route, ordering necessary equipment, and supplying, stocking and maintaining your vehicle (including but not limited to your favorite passenger seat snack).  

• Take part in training sessions, so you can be up to speed on our latest products, services, and safety guidelines.  And then apply that knowledge to your day-to-day work.

You want the best for your customers, and you’ll ensure the quality of services provided them meets established industry and company performance standards and is compliant with all applicable national, state and local laws and regulations.

What’s In It For You?

 • The best in workspace tools and technology are a must for you to do your best work, so Cox makes sure you have a tool belt filled with the most innovative equipment and resources available.

 • If you’re looking for a truckload of benefits, we’ve got plenty to install, starting with great, highly competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet , and discounts on other Cox services valued at up to $300 per month. We’ll also connect you with tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. 

•   Good work should be rewarded, and not just with a healthy paycheck.  The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions.  It’s also important to work alongside colleagues who “get you.”  At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported.

•   Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities across the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility.

Who You Are

You’re also good with customers, creating a friendly rapport when providing service or troubleshooting issues for them.  You know your way around basic PC/Windows software, and you have a driving and work history that you’re proud of.



  • High School Diploma/GED and up to 2 years’ experience in a related field
  • 18 years of age
  • Safe drivers needed; valid driver’s license required.
  • Certifications and licenses, as required by state and municipal laws
  • Successfully meet (and maintain) background check requirements including additional requirements (if any) for specialized projects/services
  • One year of work experience in a comparable field (e.g. related hands-on trade role)
  • Minimum of one year of direct customer service experience
  • PC and Windows software skills
  • Able to work required shifts and overtime (if necessary)
  • Travel as business needs dictate


  • 5+ years of experience specifically in-service installation and repair in multiple service provider and/or telecommunications environment.
  • Spanish proficiency desirable in some locations

Join the Cox family of businesses and make your mark today!

Physical Requirements:

  • Ability to carry and use tools and equipment
  • Adequate ability to distinguish different colors of wire
  • Ability to frequently bend, stoop, and crawl
  • The physical limitation of ladder and associated fall protection equipment provided is:
    • 1AA ladder - 375 pounds (inclusive of body weight, tools, equipment, PPE etc.) Tools and equipment weigh approximately 50 pounds
    • The physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
  • Get in and out of a van to retrieve various items. Step heights are 19"
  • Lift 500' rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12" and placed up to a height of 36".
  • Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55" - 60".
  • Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
  • Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
  • Lift and carry a 63 lb., 28' extension ladder
  • Lift 1000' rolls of Tri-Shield weighing 28 lbs. These rolls are lifted from a height of 12" and placed up to a height of 47".
  • Lift miscellaneous tools and products within the warehouse and van racks.
  • These items weigh up to 10 lbs. and are lifted from the floor and up to a height of 72".
  • A physical exam to verify the physical requirements above as well others not listed may be required
  • Ability to climb ladders and/or utility poles and work in in high places
  • Ability to work in small places (such as crawl spaces and attics)
  • Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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What our team is saying


"Cox is different from other companies because it's an enterprise of learning. They have a mindset of making YOU better. We aren't just achieving goals. We're here to make new ones."

-Jenny C. 


"I love it here because it’s so much more than a job. I have leaders that give me support and encouragement while guiding my growth. I have never felt more rewarded for the work I’m doing with the type of camaraderie and friendships I’ve gained."

-Chris H.


"Working at Cox is one of the best career moves I’ve ever made. This is the first time I’ve worked with so many women in technology and the people here are so friendly. It feels like home."

-Afsheen M.

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