As a Sales Engineer I, you will be responsible for providing product knowledge during the consultative solution selling process by identifying and understanding the customers' needs and proposing appropriate solutions. There are additional responsibilities to participate in the technical aspects of solution implementations with other members of the sales team, to clearly communicate with Network Operations/Commercial Engineering on said implementations, and to advise Product Management teams on new product opportunities.
The Sales Engineer I will partner with the sales makers to develop and maintain consultative, long-term relationships with our customers. These relationships will be at multiple levels within each organization to address current and future business needs with Cox Business technology solutions. Meeting with customers to review their accounts, maintain in-depth knowledge of their business, and advise them on all aspects of evolving technologies that could address their business problems will also be key responsibilities of this position.
Primary Responsibilities and Essential Functions
Meets with prospective and existing customers and with other members of the sales team to collect and analyze information required to assess customers’ technology needs in detail.
Supports other members of the Sales team and interfaces with customers and vendors to develop Cox Business proposals and associated technical specifications, as needed to ensure their integrity.
Assess how Cox Business technical solutions can integrate to meet the customer’s technology needs. Supports Network Operations and Engineering to ensure that designed technology solution will meet customer needs and to ensure network availability/serviceability before orders are finalized.
Supports product development teams as an active member to ensure the sales team's understanding of new products and to provide technical feedback to the product development team, as appropriate.
Develops and delivers technical presentations to internal/external groups as needed.
Supports the sales organization as the technical subject matter expert. Support may include attending sales calls, delivering technical portions of the sales presentation, explaining why Cox Business’ proposed solution is the right one, and negotiating technical aspects of the proposal, as needed.
Attend vendor meetings and perform site surveys, as required.
Coordinates internal technical resources necessary to develop sales proposals and sales presentations on complex, high-end solutions.
Provides technical guidance to customers, other members of the Sales team, and Project Managers to coordinate Cox Business solution implementations and migrations to ensure a smooth and consistent customer installation experience.
Maintains documentation of customer’s voice and data network, as required.
Attends industry-related training to increase knowledge of Cox Business and competitor technology solutions, consultation, negotiation, and sales skills; attending strategic and/or development meetings with sales teams.
Participates in discussions with members of the Sales and Sales Support team to develop Cox Business proposals and associated technical specifications, and responds to RFPs (request for proposals), as needed to ensure their technical integrity.
• Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field
• Requires strong knowledge of Microsoft Office Proficiency- Excel, Visio, Word
• Proficient in building relationships, adaptability, written communication, in-person and virtual presentation skills, continuous personal development, customer satisfaction, and consultative selling. Business, technical, and sales acumen.
• Degree in related discipline strongly desired
• Experience in telecommunications (telephony, data, and video)
• Certification in Cisco Certified Network Associate (CCNA) and Cisco Certified Network Professional (CCNP) programs or the equivalent
• Relevant Experience or Certifications in Cloud/Managed Technology (DaaS, IaaS, Virtualization) and exposure to Salesforce CRM
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
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