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Cox auto technician fixing car

R202335219

Vehicle Operations Support Specialist II

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • 6446 Fremont St, Riverside, California
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Description

Job Responsibilities:

  • Perform various clerical and administrative duties relating to vehicle recon fulfillment meeting all clients SLA’s

  • Maintain client account agreements, vehicle files, records of the completion of reconditioning work, and other required information.

  • Create, maintain, and audit accurate charges for reconditioning fees related to vehicles processed.  

  • Analyze, manage client’s reports, vehicle throughput via daily report/query capabilities.

  • Perform data entry and verify customer vehicle information is accurately recorded in the system.

  • Respond to client and corporate inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

  • Receive vehicle and registration information from clients interested in reconditioning services.

  • Enter all pertinent information into software applications, AS400, and RPP and approved work requested by client.

  • Utilize the AS400/VCF/RPP systems to monitor and track vehicle repairs.

  • Communicate with Recon Shop management and posting & procurement to meet client SLA’s

  • Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.

  • Review completed work ensuring clients tracking and processing is achieved and/or exceeded.

  • Work with finance/local management to ensure customers are charged accurately.

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. 

  • Perform other duties as assigned by management.

Qualifications :

  • High School Diploma/GED and 3 years’ experience in a related field.  

  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;  

  • OR 5 years’ experience in a related field 

Preferred Qualifications:

  • Valid driver’s license and safe driving record required.

  • 2 years of clerical or administrative support experience required.

  • Excellent communication and organizational skills required.

  • Advanced computer software skills necessary.

  • Must be able to use general office equipment (i.e., copier, fax machine, etc.). 

  • Ability to sit or stand for prolonged periods of time.

  • Ability to perform repetitive data entry tasks, manual dexterity.

  • Vision abilities required include close, distance and depth perception.

Work Environment:

Occasional exposure to weather conditions, fumes, and noise.

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Closing:

With more than 20,000 employees in operating locations around the globe, Manheim is the world's largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value.  A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom.  Manheim is an Equal Opportunity Employer and a Drug-Free workplace. Please submit your resume to: http://www.coxenterprises.com/coxcareer/


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly pay rate is $19.04 - $28.51/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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