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Manager of Corporate Communications - RapidScale

  • Remote
  • Full time, Day
  • Travel: Yes, 5% of the time

Job Category: Communications

Job Level: Manager/Senior Manager

Division: Cox Communications


  • Raleigh NC
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The  Manager of Corporate Communications  – RapidScale

This person serves as a business partner and influential communication advisor to the company’s senior leaders, management and employees. From the news of the day to narratives about business priorities, the Manager of Corporate Communications is responsible for building and deploying communication strategies to inform and inspire associates.

The ideal candidate will be a proven:

  • Business-focused employee communication advisor.  A strategic thinker who creates strong, ongoing relationships with multiple internal customers, becoming their trusted partner and influential advisor on communication issues and delivering strategic communications that drive results for the business.
  • Passionate team player  with a supportive and inclusive style, the ability to achieve optimal performance and a proven track record of fostering collaboration.
  • Functional expert  with experience using and building best-in-class processes, policies, guides tools, and templates to ensure overall consistency and functional excellence. Proven experience in and passion for both traditional and new media channels.
  • Results-driven leader  with a proven ability to establish and manage communication measurements and effectiveness reports that ensure optimal team performance, superior business results and high customer and employee satisfaction.

Specific Responsibilities:

  • Serve as a strategic relationship manager responsible for consulting broadly and strategically with internal customers (RapidScale Executive leaders) and providing ongoing communication counsel as well as execution to the members of the leadership team.
  • Assess internal customers’ current communication state, probe for underlying business problems and develop creative communication plans to enhance employee engagement, ensure effective, two-way communications between the company and employees, and drive greater results for the business.
  • Serve as a project manager for communication programs and plans for assigned client set, collaborating and partnering with other departments across the organization to deliver integrated and comprehensive communication plans.
  • Develop communications plans and campaigns that 1) help employees navigate organizational change, 2) foster a winning culture and 3) drive greater company pride and engagement. A primary goal is to help employees connect the work they do to the company’s strategy and align their efforts accordingly. Proven experience in social and new media channels and plus.
  • Plan communications and craft messages that are engaging, accurate, concise, and tailored to the author, vehicle, and audience. Write in a variety of styles and formats. Develop engaging, grammatically correct content that reinforces the company’s vision and brand promise, operating plans and value proposition.
  • Work with colleagues at all levels of RapidScale to connect communication plans from across the organization to form a holistic, integrated, organization-wide communication plan.
  • Establish, manage, measure and report on the effectiveness of internal communication programs to ensure optimal customer and employee satisfaction as well as overall functional excellence.
  • Work in partnership with other internal or external resources to produce compelling collateral to support all communications needs.



  • Bachelor’s degree in a related discipline and 6 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field


  • Exceptional customer relationship, consulting and strategic communication experience.  Seen as a credible business person who uses his/her communications expertise to help solve business problems. Talks the language of business with stakeholders, not just the language of communication. Recognized as having an important contribution to business planning and performance. Routinely sought for advice about potential issues and complex scenarios at an early stage. Experience providing internal communications consulting to business executives.
  • Management experience . Candidate must bring extensive management experience, successfully managing individuals, teams and/or significant projects. Commitment to personal ownership and accountability a must.
  • Strong business acumen.  Proven ability to understand business strategy, targets and performance objectives and shape communication strategies, plans and materials to deliver high-quality communications with positive measured results. Able to analyze complex business challenges and scenarios and formulate communication solutions. Maintains a good understanding of audience needs and issues, either through personal contact or through the communications network.
  • Superior customer service, interpersonal and relationship skills . Serve as a trusted and respected advisor to senior leaders. Works well with colleagues at all levels, using influence successfully to shape the strategic communications and advance the company’s business agenda. Not easily intimidated but knows where to compromise. Able to negotiate conflicting requirements from different stakeholders to build a coherent plan that is accepted by all. Helps others resolve conflicts or difficult issues. Builds a strong network of relationships that can survive a change of direction, reporting lines or personalities.
  • Excellent project management and problem-solving skills . Proven ability to multi-task and keep numerous projects on track and on budget.
  • Superior writing skills . Detailed, accurate, concise and tailored to the author, vehicle and audience. Writes in a variety of styles for varying formats in a way that is engaging, grammatically correct and appropriate. Can simplify difficult concepts for easier understanding. Support executives in writing copy that captures their personality and leadership style. Excellent editor.
  • Creative . Ability to think outside the box to develop engaging, effective communications that connect with and inspire employees, leveraging both traditional and new communication approaches and channels.
  • Ability to demonstrate value.   Extensive experience building in measurement components into communication plans, reporting on results and using data to adjust plans as needed.

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