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Senior Analyst, Process Intelligence

  • Hybrid work
  • Full time, Day
  • Travel: Yes, 5% of the time

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Enterprises


  • 6205 Peachtree Dunwoody Rd, Atlanta, Georgia
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The Cox Enterprises Intelligent Automation (IA) Center of Excellence (COE) is seeking a Senior Analyst, Process Intelligence to join the team.  As a Sr. Analyst, you will play a crucial role in analyzing and optimizing our organization's business processes. Using Process Mining technologies, you will help to uncover insights, identify bottlenecks, and discover opportunities for automation and process improvement. Your work will directly impact operational efficiency, cost-effectiveness, and overall business performance.

Job Responsibilities:

Process Discovery & Optimization:

  • Utilize Process Mining tools, such as Celonis & UiPath, to analyze and visualize end-to-end business processes.
  • Identify process variations, deviations, and inefficiencies.
  • Perform in-depth analyses to drive process transparency and process improvements.
  • Proactively seek opportunities for process optimization, automation, and innovation.
  • Work closely with stakeholders to understand business goals and objectives.
  • Collaborate with technical resources to transfer process information into data models for process analysis.
  • Collaborate with internal stakeholders to discover and translate strategic priorities into high-value process mining use cases.
  • Perform data transformations, develop analyses, and frame business cases.
  • Work closely with Intelligent Automation Engineer & Analysts to develop & enhance End-to-End automations using Analytics, Automation & Machine Learning.
  • Testing and reviewing new functionalities and application possibilities of the Celonis EMS & UiPath Process Mining


  • Collaborate with IT, operations, and other relevant teams to identify and implement process improvements leveraging IA technology.
  • Facilitate business value workshops and discussions to share insights and gather input from stakeholders and qualify opportunities for process enhancement and automation.

Problem Solving:

  • Use excellent analytical, problem solving, organizational, interpersonal, and motivational skills, with the ability to move cleanly from theoretical to implementation thinking.
  • Apply strong business acumen and strategic thinking skills to link Process Intelligence recommendations and Intelligent Automation solutions with business outcomes.

Continuous Improvement:

  • Stay abreast of industry trends and advancements in IA & Process Mining technology.
  • Contribute to the development and enhancement of internal Process Mining capabilities.

The ideal candidate will have the following competencies & skills:

  • Strong influencing skills and ability to work in a matrixed environment.
  • Excellent interpersonal and customer service skills.
  • Excellent organizational and analytical skills.
  • Ability to work effectively under pressure, and shift priorities quickly as required and rapidly adapt to changing environments.
  • Excellent problem solving and prioritization skills with strong attention to detail.
  • Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems.
  • Proven ability to work well with all levels in the organization (both business & technical), with the ability to keep discussions at the appropriate level of abstraction.
  • Demonstrated communication capabilities with key stakeholders.
  • Excellent oral and written communication.

Job Qualifications:


  • Bachelor’s degree in related field and 4+ years' experience; or a Master’s degree and 2+ years' experience; or Ph.D. and up to 1 year experience; or 8+ years' experience in lieu of degree.
  • Hands-on experience with Celonis and/or UiPath Process Mining Tools.
  • Proficiency with SQL or PQL and a strong interest in Big Data, Data Analytics, and Process Mining.


  • Experience in IT Consulting, Management Consulting, Process Improvement, or a similar area.
  • Understanding of SAFe Agile principles and practices.
  • Programming in Python is a plus.
  • In-depth experience in at least one of the following business processes: Order-to-Cash, Accounts Receivables, Accounts Payables or Purchase-to-Pay.
  • Experience within a center of excellence/shared services organization environment a plus.

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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