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R202437662

Senior Business Services Specialist

  • Hybrid work
  • Full time, Day
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • 9800 Bachman Rd, Orlando, Florida
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Description

The Senior Business Services Specialist has an in-depth knowledge and is proficient and an expert in multiple areas. This role provides daily support to the training team and is the point of contact for the scheduling of technicians into classes at the Cox Automotive Technician Training Centers. The Senior Business Services Specialist may lead a specific process and procedure. This role requires little supervision and is self-motivated.

What You’ll Do:  

Provides business services within a designated department, function or process area. Duties are primarily transactional and may include services such as office support; paperwork / documentation preparation, filing and submission; inventory tracking  

The Senior Business Services Specialist will:  

  • Communicate the training schedules with the various auctions. 

  • Track and generate reports on the outcomes of all training sessions. 

  • Maintain training roster. 

  • Collect and evaluate feedback from technicians and management to identify areas requiring additional training or support. 

  • Understanding of the curriculum, communicating benefits, and encouraging technician participation. 

  • Inform employees about scheduled training sessions and track their progress. 

  • Assist in guiding auctions to make travel arrangements for students attending training sessions. 

  • All other duties as assigned. 

The Senior Business Services Specialist may also:  

  • Maintain the community of practice website. 

  • Share upcoming courses prior to rollout 

  • Communicate monthly, and year-to-date training results. 

Minimum Qualifications:  

  • High School Diploma/GED  

  • 5 years’ experience in a related field.  

  • Requires strong knowledge of Microsoft Word and Excel. Ability to become proficient in proprietary software. 

  • Excellent interpersonal and collaborative skills to work effectively with teams throughout organization 

  • Strong attention to detail and organizational skills 

  • Ability to multi-task, prioritize, and work effectively in a fast-paced environment under time-sensitive requirements 

  • Excellent customer service skills (verbal and written) and ability to perform professionally 

What We Look For (Preferred):  

  • Extensive knowledge and proficiency in Microsoft Office products 

  • Experience coordinating and overseeing travel plans for numerous individuals 

MCCOX


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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