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R202437784

Cloud Support Technician - RapidScale

  • Hybrid work
  • Full time, Night
  • Travel: Yes, 5% of the time

Job Category: Engineering / Product Development

Job Level: Individual Contributor

Division: Cox Communications

Location:

  • 301 Hillsborough St, Raleigh, North Carolina
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Description

Maintain multiple customer environments. Work 40+ hours a week. Update and Manage ticket backlog based on internal policies. Crisis Management - Identify any high priority issues and escalate to next level. Provide a Customer-First experience while utilizing phones and email to manage tickets. Work cohesively with team as well as all divisions of company. Customer-first approach. Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers. Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction. Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.

Minimum:

  • High school diploma/GED
  • Excellent communication, presentation, writing, and editorial abilities.
  • Excellent organizational and time management skills.
  • Flexibility to work alternative days and shifts as needed; Shift will night shift
  • Basic Microsoft AD (password resets, security groups)
  • Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
  • Proficiency in computer usage, internet, and Microsoft Office suite of applications.

Desired Tool/Environment Experience: 

  • Fortinet
  • SD-WAN management
  • Server Performance Monitoring
  • N-able
  • MSP experience

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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What our team is saying

Jenny

"Cox is different from other companies because it's an enterprise of learning. They have a mindset of making YOU better. We aren't just achieving goals. We're here to make new ones."

-Jenny C. 

Chris

"I love it here because it’s so much more than a job. I have leaders that give me support and encouragement while guiding my growth. I have never felt more rewarded for the work I’m doing with the type of camaraderie and friendships I’ve gained."

-Chris H.

Afsheen

"Working at Cox is one of the best career moves I’ve ever made. This is the first time I’ve worked with so many women in technology and the people here are so friendly. It feels like home."

-Afsheen M.

Our Benefits

We think you'll like what we have to offer. Here's just a sampling:

Our Awards

30

National Workplace Awards

60

Inclusion & Diversity Awards

39

Regional Workplace Awards

6

Environment & Sustainability Awards

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