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Call Center Employee At Cox (2)

R202438137

Client Trainer II (Xtime)

  • Remote
  • Full time, Day
  • Travel: Yes 100% of the time

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • Remote - Illinois
  • REMOTE - USA
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Description

The Client Trainer II (Xtime) is responsible for delivering high-impact, educational and consulting content both onsite and through virtual training sessions to Cox Automotive dealer clients. The successful Client Trainer II will exhibit a passion for high level customer satisfaction, understand the client needs, and be able to apply strategies that drive the dealer’s business model. Client Trainer IIs are expected to keep up to date with automotive trends and assist with special projects and team training as needed. Also responsible for effectively communicating training and project status and completing required daily and weekly paperwork.

Specific Responsibilities :

  • Successfully complete training/certification in assigned domain: Fixed Ops-Xtime

  • Demonstrate high proficiency training on all products in domain, including cross certification on additional product lines, and gain knowledge and experience needed to build and adapt consultative training strategies for each unique customer.

  • Promote and deliver both on-site and virtual instruction and operation of products, within domain, for single, multi-point and strategic account new installs, driving Cox Automotive product and solution utilization and potential revenue impact with customers.

  • Maintain in-depth knowledge of all assigned products in domain, including product settings, features and benefits, system functionality, and settings cause and effect relationships.

  • Partner with Manager for performance reviews and development opportunities and work with designated coaches or mentors to help in performance growth.

  • Effectively customize training curriculum and consulting to dealer needs and present products in a clear, concise manner, demonstrating functionality of the system and answering dealership questions through on-site or virtual dealership trainings.

  • Troubleshoot questions and issues of domain products to meet each individual customer’s needs.

  • Work with dealer leadership team to create a customized training plan based on staffing needs, determine any dealer work needed to be successful, and advise on software/hardware needs.

  • Communicate all dealership training documentation, including training agenda, daily training reports with class attendance and training issues, training recaps, support tickets, and other training communication, recording all documentation in Salesforce.

  • Schedule travel, manage and submit expenses in accordance with department practices and Cox Automotive company guidelines and policies.

  • Keep up to date on current automotive trends and best practices to ensure educational content and consulting is relevant to provide maximum value to dealer clients. 

  • Participate in product development and enhancement review sessions to continue development as a domain subject matter expert.

  • Assist with departmental projects, such as, new software and product releases and training, efficiency projects, and internal new hire training.

Travel Required:  

  • Overnight travel is required up to 100%, frequently multiple days each week of every month; with some travel requiring Sunday departure or Saturday return.

Required Qualifications:

  • BS/BA with 2 years’ related work experience, OR MS and up to 2 years’ related work experience OR 6 years’ related work experience with no degree

  • Highly motivated self-starter capable of working independently and in a team environment

  • Outstanding verbal, written and presentation skills with the ability to effectively articulate and communicate in a way that retains trainee engagement

  • Comfortable with extensive weekly and overnight travel

  • Exceptional listening skills, ability to problem solve, and patience with customers of all skill levels

  • Demonstrated ability to work in a team-oriented, collaborative environment

  • Ability to multi-task and prioritize effectively to ensure successful completion of each training.

  • Strong working knowledge of Microsoft Office applications required

  • High energy, enthusiastic, determined, and able to motivate customers to use Dealer Solutions Software products

Preferred Qualifications:

  • Fixed Ops: 2 years of Automotive DMS parts or service, fixed ops automotive management and/or fixed ops advisor experience.

  • Experience with Salesforce and/or Cox Automotive Products


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Compensation includes a base salary of $53,200.00 - $79,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.


Application Deadline: 06/04/2024

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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