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Sales Client services cox employee

R202438558

Client Implementation Specialist II - Cox Business

  • Hybrid work
  • Full time, Day
  • Travel: Yes, 5% of the time

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Communications

Location:

  • 715 NE 122nd St, Oklahoma City, Oklahoma
  • Baton Rouge LA
  • Phoenix AZ
  • Las Vegas NV
  • Hampton VA
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Description

At Cox, we believe in creating outstanding experiences for our customers. That means having a team of capable, engaged people who understand the art of authentic conversation and effective communication. Of course, some of those team members also excel at such organizational talents as coordinating projects, handling inquiries, and even supporting high-functioning sales channels. The most amazing part? They can do all of this virtually, with minimal supervision!

If this sounds like you, you might be a candidate for the job of Cox Business Client Implementation Specialist. Stick around…we’ve got more to share about this inspiring - and challenging - opportunity.

What You Will Do  
You’ll be a true coordinator of Cox Business customers, as you handle the details of projects (new ones, upgrades, downgrades, transfers, and more).  You’ll collaborate with our sales organization on projects, taking input from customers, converting that input into an order, and getting them set up for installations and other engagements.

You’ll ensure we have all the proper documentation entered properly while serving as the glue that keeps our sales, engineering, and field partners connected.  This means everything from scheduling orders to verifying the accuracy of service codes, pricing, and more.  Think of yourself as the sales team’s wing person, by their side with orders from the initial sale until the order is submitted.

You do all this because of your dedication to our customers.  In fact, you’ll show up for our customers in a way that makes them feel like they are the only person we’re working with, making sure they are satisfied with each step of their journey.

All of this, and much more, is done from the comfy confines of your own home office, so we’re looking to you to be self-starting, disciplined, and able to juggle the demands of work with the potential distractions of home.  But. hey, you’ve been doing that for a while now, right?

Essential Responsibilities & Duties:

  • QC Complex Orders: Perform or drive OMS, ICOMS database clean-up task’s completion (resolve discrepancies) during the proposal development process to drive greater order accuracy. 

  • Key Complex Orders in ICOMS from CRM tool: Verify the accuracy of service codes, terms, and pricing in OMS and match OMS service to ICOMS services; enter provisioning details into Order Management System (DTW, DL, Account Codes, etc.).

  • Schedule Complex Orders in ICOMS and CRM tool: Coordinate installation dates and times with dispatch and customer, and schedule customer due dates in ICOMS and OMS.

  • Field and review customer inquiries, problems, requests, and suggestions and work with the Order Manager(s) to determine appropriate solutions and/or responses. 

  • Contact the customer to review order details and accuracy and/or request updated documents or signatures. 

  • Provide support to all Retail sales channels: Correct issues with Order Package/Sales Package (Proposal, Contacts, Forms, etc.)

  • Coordinate medium to large and/or moderately complex projects under some supervision.

  • Obtain additional Contact Information, as necessary.

  • Understands market process variances and abides by processes and regulatory knowledge as needed.

  • Understand process variances for state, local, county, and federal Government contracts, and PO management.

  • Provides and understands the unique servicing needs of Enterprise customers (i.e., customer-specific ordering forms).

  • Communicates relevant information to all internal team members, such as changes in schedule dates.

  • High level of professionalism to schedule simple orders with all customer segments, including Gold/Platinum 

What’s In It for You?   

At Cox Business, we reward your hard work with meaningful benefits.

  • First, we offer a competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!

  • The hourly pay rate is $18.99 - $28.51/hour . The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience

  • We value people more than technology. That means you will work within a culture and with a team that values your experience, your contributions, and you – yes, you - as a person. We believe recognition is important, and Cox Business strives to celebrate those who help make us successful every day.  We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.

  • We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, and even earn an advanced degree. You will find the potential for lateral or upward career growth within the Cox family businesses, including innovative startups in transportation mobility, clean tech, and more. 

  
Who You Are  
As we have mentioned, you’ve got serious communication and customer service skills. You are comfy flying solo but also appreciate the collaboration that comes when you work with a team.  You dig into details and hit deadlines out of the park.   

Qualifications

Minimum Qualifications:

  • 2+ years of experience in a related field; or a high school diploma/GED with 5 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline with 3 years of experience in a related field.

  • Candidates must reside within a one-hour (60 mins) drive to a Cox office.

Preferred Qualifications:

  • Experience in the telecommunications industry desired

  • Works effectively with teams throughout the organization

  • Ability to meet deadlines with attention to detail.

  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team. 

Technologies Required:

  • ICOMS

  • Optix

  • CB Force

  • Highly proficient in Microsoft Office Suite

  • CB Core and Complex product knowledge 

Join the Cox family of businesses and make your mark today!


About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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Our Awards

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National Workplace Awards

60

Inclusion & Diversity Awards

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Regional Workplace Awards

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