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Business Services Specialist II

  • Hybrid work
  • Full time, Day
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 6205 Peachtree Dunwoody Rd, Atlanta, Georgia
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Manheim, part of the Cox Automotive family of businesses, is looking for a Business Services Specialist II , a powerful admin advocate that will use their powers for good – organizing, managing, and supporting the daily operations of the world’s largest wholesale auto marketplace.

This position reviews and processes customer refund payments. It will also handle client claim escalations through research and communication. The ideal candidate will be a self-starter with the ability to be very detail-oriented and work under tight deadlines.

What You’ll Do

  • Provides business, technical, and procedural support for CAI Operations

  • Verifies accuracy of recorded information, including tax forms, invoices, expense accounts, bills of sale

  • Engages with assigned team members, allied teams, customers and other stakeholders to ensure accurate and timely communication and task completion.

  • Verifies that all documents are properly approved and signed

  • Provides technical/procedural support for system, equipment, and process upgrades

  • Attends key meetings to offer transactional / procedural insight, serve as minute taker and ensure appropriate dissemination of records.

  • Ensures proper handling of sensitive information.

Who You Are


  • High School Diploma/GED and 3 years’ experience in a related field OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field

  • Prior clerical or administrative experience

  • Strong communication and organizational skills.

  • Basic computer software skills

  • Commitment to providing excellent customer service

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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