Skip to main content
Cox Auto Mobility Mechanic on laptop

R202439870

Dealer Services Specialist II

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • 123 Williams St, North Dighton, Massachusetts
Apply Now

Description

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities:
 

  • Outdoor position - will be required to work in all weather conditions
  • Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
  • Provides direct communication to customers to ensure their expectations are met and service issues are resolved
  • Educates dealers on all Manheim products and services
  • Investigates, troubleshoots, and resolves customer problems and issues
  • Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
  • Walks vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
  • Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
  • Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, mech checks etc.)
  • Follow- up as necessary with mechanical shop to determine repair ETAs
  • Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
  • Review vehicles in sale line up, locate missing vehicles, determine inoperable vehicle and communicate findings to inside Dealer Services team
  • Additional responsibilities as requested by Auction Management

Qualifications:

  • 4 years of experience in a related field (e.g. Customer Service Industry, Auction Experience, Working with Car Dealerships, Sales); or a High school diploma/GED with 3 years of experience in a related field; or an AS/AA degree, BS/BA degree or certification in a related discipline Safe drivers needed; valid driver’s license required.
  • Ability to travel to other locations at least twice a month.
  • Effective communication (written and verbal) and interpersonal skills required.
  • Ability to work in a high-performance, fast paced team environment.
  • Solid computer skills, including the ability to use the Internet and MS Office effectively.
  • Ability to adapt to and work effectively within a constantly changing environment.
  • Excellent customer service and problem-solving skills are required. Ability to sit or stand for prolonged periods of time.
  • Ability to perform repetitive tasks; manual dexterity.
  • Vision abilities required include close, distance, and depth perception.

Preferred:

  • 1-3 years of Auction experience or 2-4 years of dealership experience is strongly preferred.
  • Previous experience in sales support role desired.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

----------

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Apply Now

Our Benefits

We think you'll like what we have to offer. Here's just a sampling:

Our Awards

32

National Workplace Awards

60

Inclusion & Diversity Awards

39

Regional Workplace Awards

There's a place for you

join our talent community

Sign Up