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Manheim employee fixing car

R202440333

Supervisor, Vehicle Operations Logistics

  • Full time, Variable
  • Travel: No

Job Category: Vehicle Operations

Job Level: Team Lead/Supervisor

Division: Cox Automotive

Location:

  • 7120 Dorsey Run Rd, Elkridge, Maryland
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Description

This position manages the overall operation and administration of all vehicle check-in, inspection (ECR) functions (Dealer, Commercial, & Specialty), and photography. Key responsibilities include scheduling appropriate staffing to match the flow of incoming vehicles, facilitating training activities to assure timely delivery of accurate, high quality vehicle data, condition information & digital imaging.

  • Direct activities of vehicle entry check-in function to ensure vehicles are recorded in AS400 properly and in a timely manner.
  • Manage and direct the documentation of vehicle condition writing and condition report and/or computer data entry.
  • Maintain and develop vehicle entry check-in function staff and inspection function staff by recruiting, selecting, orienting, and training employees and by providing educational opportunities.
  • Plan and coordinate all skill-based training of inspector and check-in workforce including the Inspector Certification Program (ICP) in coordination with the national trainer.
  • Ensure employees are given opportunity to advance their ICP levels as per the ICP Guidelines.
  • Actively engages all departments and management team within the operating location and Ml field management to effectively ensure compliance of SLA Requirements and completion of high-quality condition reports efficiently as possible.
  • Work with vehicle entry check-in, inspections employees, and photographers to provide quality service and product to customers in efforts to meet Manheim key performance targets.
  • Provides quality service and interacts with dealers to resolve customer complaints or any other problems that may arise.
  • Requisition equipment, materials and supplies for the Vehicle Entry Dept. and oversee maintenance and protection of department equipment.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
  • Ensures employee compliance with auction and government work rules.
  • Provide motivation while coaching and counseling employees.
  • Counsel and discipline employees, as necessary.
  • Analyze, compile, and conduct regularly scheduled performance reviews for onsite employees with input and assistance from the Operational Excellence support managers.
  • Complete physical audits as prescribed by Manheim Inspections QA Program. Review arbitration results to identify training and or counseling needs.
  • Review vehicle condition reports and vehicles with customer / client representatives to provide for specific needs. Forward client specific requests that vary from lnSight ECR standards to Manheim Operational Excellence for review.
  • Perform Quality Audits to Manheim QA program standards. Adhere to Manheim and NAAA standards and policies.
  • Review work volumes, plan, and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
  • Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
  • Enforce all company policies and procedures related to employee and customer conduct.
  • Partner with various market level support teams (i.e. Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support. Perform other duties as assigned by management.

Qualifications:

  • 8 years of experience in a related field (e.g. logistics, auto auction, vehicle experience, etc.); or a High school diploma/GED with 4 years of experience in a related field; or BS/BA degree in a related discipline (e.g. logistics, auto auction, vehicle experience, etc.)with 4 years of experience in a related field; or MS/MA degree in a related discipline with 2 years of experience in a related field; or Ph.D. in a related discipline
  • Safe drivers needed; valid driver’s license required.
  • Frequently required to stoop, kneel, crouch, bend, squat and climb and sit for periods of time.
  • Ability to lift 1-30 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.

 

Work Environment:

  • Typical office environment.
  • Subject to outside environmental conditions.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Compensation includes a base salary of $58,500.00 - $87,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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