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Lead Technical Analyst

  • Hybrid work
  • Full time, Day
  • Travel: No

Job Category: Information Technology

Job Level: Individual Contributor

Division: Cox Communications


  • 6305 Peachtree Dunwoody Rd, Atlanta, Georgia
  • Phoenix AZ
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Cox Communications is seeking a highly, motivated, experienced, and skilled Lead Technical Analyst to join the team.  This role will play a crucial role in identifying and evaluating  opportunities within our organization. You will collaborate with cross-functional teams to drive continuous improvement, implement Intelligent Automation solutions, and frame the business value of these initiatives. 

Job Responsibilities:  

Process Automation Opportunity Identification:  

  • Lead the identification and assessment of automation opportunities across various business functions. 

  • Collaborate with stakeholders to understand existing processes and pain points to identify areas for automation. 

  • Drive continuous improvement by identifying bottlenecks, inefficiencies, and areas for optimization. 

Problem Solving & Value Framing:  

  • Develop and communicate a compelling business case for IA initiatives. 

  • Collaborate with business stakeholders to define key performance indicators (KPIs) and measure the success of IA products. 

  • Use strong business acumen and strategic thinking skills to link Intelligent Automation solutions with business outcomes. 

  • Use analytical, problem solving, organizational, interpersonal, and motivational skills to move cleanly from theoretical to implementation thinking. 

  • Adapt to changing assignments, multiple and conflicting priorities to ensure focus is on achieving the highest value business outcomes. 

  • Stay abreast of the latest IA technologies and tools to understand and evaluate alternatives to leverage technology to solve problems. 


  • Actively seeks feedback on interaction with customers and employees, and acts on it for improvement opportunities. 

  • Collaborate with cross-functional teams, including developers, testers, and solution architects, to ensure the successful delivery of IA solutions. 

  • Facilitate business value workshops and discussions to share insights and gather input from stakeholders and qualify opportunities for process enhancement and automation. 

  • Use strong communication skills, both written and oral, to adapt messaging to different levels within the organization. 

The ideal candidate will have the following competencies & skills:  

  • Strong influencing skills and ability to work in a matrixed environment. 

  • Excellent interpersonal and customer service skills. 

  • Excellent organizational and analytical skills. 

  • Ability to work effectively under pressure, and shift priorities quickly as required and rapidly adapt to changing environments. 

  • Excellent problem solving and prioritization skills with strong attention to detail. 

  • Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems. 

  • Proven ability to work well with all levels in the organization (both business & technical), with the ability to keep discussions at the appropriate level of abstraction. 

  • Demonstrated communication capabilities with key stakeholders. 

  • Excellent oral and written communication skills. 

  • Experience in project delivery methodologies (e.g., Agile, Scrum) to effectively lead automation initiatives from inception to implementation. 

  • Demonstrated ability and willingness to stay updated with emerging technologies and industry trends related to Intelligent Automation. 

  • Familiarity with process mining tools and techniques. 

Minimum Qualifications  

  • Bachelor’s degree in related field and 4+ years' experience; or a Master’s degree and 2+ years' experience; or Ph.D. and up to 1 year experience; or 8+ years' experience in lieu of degree. 

  • Experience in business process improvement and/or automation with a strong understanding of business processes, workflows, and process mapping. 

  • Experience working in or with corporate technology team 


  • Proven experience leveraging Intelligent Automation including RPA/RDA, OCR/IDP, Process Mining/Intelligence to solve business problems. 

  • Experience within a center of excellence/shared services organization environment a plus. 

  • SQL, report writing, and data analysis skills are highly valued 


Compensation includes a base salary of $85,500.00 - $128,300.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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