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R202442443

Supervisor Business Services

  • Full time, Day
  • Travel: Yes, 25% of the time

Job Category: Business Operations

Job Level: Team Lead/Supervisor

Division: Cox Automotive

Location:

  • 145 Auction Ln, Statesville, North Carolina
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Description

Dealertrack is looking for a Supervisor for their NC, GA, and VA locations.

Supervisor, Business Services - Georgia, North Carolina, and Virginia

The Supervisor, Business Services is responsible for leading, supervising, and coaching their team to ensure the operation maintains compliance with company and state policies and procedures while maintaining a high level of customer service.

The Supervisor manages the workflow of an office in an efficient manner, maintains the service level agreements (SLA) of their customers, and allocates resources accordingly.  Clearly communicates to their team on updates along with new procedures and facilitates weekly team meetings. The Supervisor, Business Services ensures the production team has the training and tools required to be successful, implementing a training plan and establishing team member goals.

This role is responsible for the execution of inventory audits, resulting in no penalties or minimums accessed by the state. The Supervisor, Business Services facilitates an inclusive, engaged environment, and professional culture and promotes team member growth. 

Responsibilities:

  • Leads, coaches, and provides daily onsite support to the production team of Business Service Specialists
  • Resolves customer issues in an efficient manner with the highest level of customer service.
  • Addresses any team member performance and/or behavior deficiencies in a professional and ethical approach with confidentiality.
  • Creates and maintains an accountability culture, ensure any infractions regarding company and state procedures\polices are consistently addressed by providing additional training when applicable, and documenting these occurrences accordingly.
  • Provides each team member with quality performance feedback consistently and supports team member development.
  • An advocate for business growth and operational efficiencies
  • Oversees all office activities by making sure all transactions and status reports are completed for accuracy and meeting the service level agreements (SLA) of their clients.
  • Maintains inventory controls of license plates, registration stickers, registration cards etc.
  • Provides team member development plans, support, and training that is required for the
    Business Service Specialist to perform at their highest level.
  • Oversees the fleet processing.
  • Maintains all team members’ payroll time and PTO (paid time off) reporting documents.
  • Ensures that the office is staffed properly and allocates resources daily, assigning tasks effectively.
  • Interviews and hires qualified candidates.
  • Collaborates with other departments within the organization, focusing on improving the overall client experience and\or operational efficiencies.

Travel – 25% splitting time between Georgia and North Carolina offices.

Required Qualifications:

  • High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience.
  • At least two years of experience in a leadership role
  • Dealership automotive experience, specifically the business office, or title and registration.

AND

  • Proven record of effectively leading a project or team , successfully managing execution.
  • Manages conflict effectively, ensures accountably, develops talent, and builds an effective team.
  • Adapt and effectively lead change.
  • Assess and identify staff training needs.
  • Communicate effectively both verbally and written.
  • Ability to work in a fast-paced environment.
  • Proficient in Microsoft Word, PowerPoint, and Excel
  • Require lifting >25 lbs.

Preferred Qualifications:

  • Associates degree preferred.

About Us:

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Compensation includes a base salary of $48,200.00 - $72,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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