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Business Services Specialist II

  • Full time, Day
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 8025 State Rd 33 N, Lakeland, Florida
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This position is responsible for the accurate and efficient preparation of Specialty units (RVs and Boats) for sale. The Business Services Specialist ensures that an accurate and complete computerized and physical inventory of customer units is established and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required by the accounts.

Job Responsibilities:

  • Manage relationships with accounts, maintaining effective communications and ensuring customer requirements are met. 
  • Coordinate the daily operation of Specialty operations, including the completion of quality RV and Boats repair prior to sale and directing the work of the specialty operations team.
  • Perform data entry of required information in the AS 400 system of (VIN) Vehicle Identification Number (where applicable) and other descriptive information for all specialty units.
  • Respond to customer inquiries relating to specialty units.  Provide quality service and assist in resolving problems.
  • Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc. Pull transmitted transportation charges as needed.  Coordinate transportation as needed. 
  • Establish customer unit files in the computer system. Update unit files on a continuous basis with standardized abbreviations to assure that unit location, condition, special announcements and other activities relative to the unit are properly recorded.
  • Seek floor price information from Account Representative and enter it into computer system.
  • Review, enter, and update condition report information in the computer system as needed in coordination with the Inspection team. Pull and print electronic condition reports. Provide customer with copies as necessary.
  • In coordination with Account Representative, specialty team members, and account specific procedures enter sale run process including run order, scheduling, notice to customer account, etc.
  • Provide administrative/clerical support to specialty team as needed.
  • Assist department with coordination and execution of sale day activities. 
  • Assist with IF's after sales.
  • Assist with digital photos of Specialty units on auction lots as needed.  Upload photos from the camera to the computer software program.
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Qualifications :

  • High School Diploma or equivalent required.
  • 1 - 3 years of experience in the boat and RV industry or auction business preferred.
  • Strong communication and interaction skills required.
  • Good computer and software knowledge.
  • Good organizational and time management skills required.
  • Ability to multi-task effectively and efficiently.
  • Ability to sit or stand for long periods of time.
  • Ability to view and read computer screen throughout workday.
  • Ability to perform repetitive data entry tasks, manual dexterity.
  • Ability to walk long distances.
  • Regularly required to stand, walk, reach, talk and hear.
  • Frequently required to stoop, kneel, crouch, bend, squat and climb.
  • Ability to lift 1-15 pounds.
  • Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
  • Valid driver's license and good driving record required.
  • Ability to drive vehicles with standard and automatic transmission.

Work Environment:

Frequent exposure to weather conditions, fumes, and noise.


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.


Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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