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R202445087

Vehicle Operations Support Specialist II (Manheim)

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • 6446 Fremont St, Riverside, California
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Description

What’s In It For You?

  • We all have lives and responsibilities outside of work. We have an exceptional work/life balance at Cox, with accommodating work schedules and flexible time-off policies.                 
  • We show our appreciation for our talent with a competitive salary package and top-notch bonus & incentive plans.                 
  • How does a great healthcare benefits package from day one sound? Multiple options are available for individuals and families. One employee-only plan could be FREE, if you participate in our health screening program.  
  • At Cox, we believe in being transparent – please click on this link ( Cox Benefits Overview ) to learn more about our amazing healthcare benefits. 
  • 10 days of free child or senior care through your complimentary Care.com membership.  
  • Generous 401(k) retirement plans with up to 6% company match.  
  • Employee discounts on hundreds of items, from cars to computers to continuing education.
  • Looking to grow your family? You’ll have access to our inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.                
  • Want to volunteer in your community? We encourage that, and even offer paid hours for you to do so.                  
  • We all love our pets—whether they walk, crawl, fly, swim or slither—and we’re happy to supply insurance for them as well.   

Believe it or not, there’s even more than that! We have a veritable smorgasbord of benefits at Cox, giving you the freedom to pick and choose what works best for you and your family.  

What You’ll Do

This position is responsible for working closely with accounts to coordinate vehicles and/or other units for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow.  Any given day at the office might find you doing the following:

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 
  • Review and update condition report; approve and audit vehicle repair report. 
  • Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.
  • Respond to customer inquiries relating to vehicles.  Provide quality service and assist in resolving problems.
  • Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning. 
  • In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
  • Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 
  • Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.

Who You Are

You’re incredibly organized and pay great attention to detail. You’re honest, dependable and reliable. You’re able to communicate effortlessly with customers, as well as with internal leadership. You have the following qualifications:

  • A high school diploma or equivalent. 
  • Proficiency in the Microsoft Office suite of products. 
  • Proficiency in math at a minimum high school level. 
  • Excellent written and oral communication skills. 
  • Excellent customer service skills.

QUALIFICATIONS

Minimum

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

Preferred

• Degree in related discipline

• Experience in auto industry desired

Work Environment

This is an outdoor role, meaning exposure to weather elements is to be expected.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Apply today!


Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly base pay rate is $19.04 - $28.51/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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