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R202446120

Title Specialist II (Manheim)

  • Full time, Day
  • Travel: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive

Location:

  • 561 27th St, Caledonia, Wisconsin
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Description

This position ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

  • Process and re-assign titles for vehicles sold by the auction.
  • Examine vehicle title for accuracy and conformity to specified requirements.  Verify acceptance of the title in the state for which it is filed.  Confirm accurate title VIN number, odometer reading, releases of liens, and that titles contain no alteration, etc. 
  • Determine negotiability of title document and assess for potential fraud.  Report any title discrepancies.
  • Resolve titling issues through interaction with customers, dealers and regulatory agencies.  Work with manager/supervisor to negotiate price adjustment between buyer and seller for a title problem, if necessary.
  • Maintain knowledge of current DMV laws and regulations as they relate to vehicle titles and interpret titling regulations in each state for which vehicles are processed.
  • Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department.
  • Perform other duties such as processing sale day transactions and providing customer service.
  • Run outstanding title reports, review and contact sellers regarding outstanding titles. 
  • Issue gate passes for no-sale vehicles and purchases. 
  • Run 15-day outstanding title report for consignment vehicles sold without title. Match invoices against report and contact sellers to obtain title. Notate title status in system.
  • Assist with title and check audits. 
  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.  Actively participate in support of all safety activities aligned with Safety Excellence.
  • Perform other duties as assigned by management.
  • May be required to work overtime (more than 40 hours per week) as business needs dictate.
  • May travel within the front office market center (Chicago and Milwaukee locations) with managers to help assist when needed.
  • Will be responsible for taking client phone calls in relation to front office issues.
  • Assist clients with Auction Access.
  • Will post client payments.

Qualifications

Minimum

  • High School Diploma/GED and 3 years’ experience in a related field.
  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience;
  • OR 5 years’ experience in a related field.
  • Previous vehicle title experience and title handling are required.
  • Effective communication skills and a strong customer service attitude are required.
  • Ability to recognize title brands and other relevant notations related to titles is a requirement.
  • Bending and light lifting 10 lbs. or less required.

Preferred

  • Must have strong organizational skills and be very detail-oriented.
  • Ability to type and use 10-key proficiently required.
  • Sitting and standing for extended periods of time.
  • Extensive detail handwritten and computer work.
  • Willingness to become an Indiana Notary is desired.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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