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Business Services Specialist I - Registration & Titling Services (RTS)

  • Full time, Day
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 459 Route 146, Clifton Park, New York
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Under general supervision, the Business Services Specialist I performs various tasks relating to processing in support of motor vehicle title and registration transactions for our dealer partners. This work encompasses several responsibilities (depending on the team) ranging from mail receipt, imaging, and secure storage to document/data validation, DMV documentation submission, and post-transaction processing and invoicing.

NOTE: See Essential Functions for a breakdown of tasks by processing team. The selected candidate will be cross-trained in the essential functions for all teams listed below, including the Mail, State Processing and Online Registration & Titling teams.

Essential Functions

Below is a list of primary functions completed by a Business Services Specialist I (based on each primary RegUSA team).

Mail Team

  • Receive and prepare mail for internal processing.
  • Scans and validates key documentation for system import.
  • Secure file storage facilitation and administration.
  • Post-transaction material routing.
  • Tax and Fee validation and invoicing.

State Processing Team

  • Validating physical document standards against DMV requirements.
  • Auditing transactional data requirements versus dealer submitted data.
  • Performing tax and fee analysis based on State standards.
  • Creating DMV submission packages for transaction completion.
  • Complete online transaction submission and fulfillment (as available by State).

Online Registration and Titling Team

  • Audit transactional data and forms received from State Processing team.
  • Complete online filing of registration and title for all states (assigned to location).
  • Handle interactions with DMV’s regarding transaction completion, title pickup, or exception communications.
  • Provide transaction completion and finance reporting to Finance and Post-DMV teams.
  • Tax and Fee validation and invoicing (NY office only).

Minimum Qualifications

  • High School Diploma/GED 
  • Generally, less than 2 years of experience 
  • Excellent communication skills (verbal and written).
  • Must possess a strong attention to detail, organizational skills, and the ability to prioritize
  • Must be able to work effectively in a fast-paced environment
  • Basic computer skills and experience in Microsoft Office products

What We Look For (Preferred)

  • Experience as a notary public, or in titling

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.


Hourly base pay rate is $15.87 - $23.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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