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Call Center Employee At Cox (2)


Client Performance Manager

  • Remote
  • Full time, Day
  • Travel: Yes, 50% of the time

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive


  • Remote - California
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The Portfolio Manager is responsible for managing and growing a portfolio of dealer clients with lines of credit that range from $50,000 to $2,500,000 within the Placerville, Reno, Carson City, Roseville, Rocklin, Rancho Cordova geography.  The primary responsibilities include building and maintaining relationships with clients, optimizing the portfolio through the clients’ use of the line of credit, identifying and mitigating pre-default account risk and supporting post default collections on defaulted accounts.



  • Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as a floor plan subject matter expert to their portfolio of clients.
  • Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually and by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth, and risk mitigation.
  • Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
  • Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk.
  • Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress.
  • Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe.  Minimize loss and maximize recovery.  
  • Physical inspection of inventory, and accuracy of audits and repossession as necessary. Inspect what is expected to ensure quality control, inventory, audit self- reconciliation, addition of inventory and buying behaviors.
  • Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company.
  • Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company.
  • Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s. Complete all Salesforce campaigns as required by the company.
  • Responsible for onboarding of new clients to ensure a positive and successful client experience.
  • Cultivate Cox Automotive cross functional business unit relationships and opportunities.
  • Participate and support other projects and initiatives as required.
  • Perform all other duties as assigned.  

Job Knowledge, Skills, and Abilities

  • Knowledge of the automotive industry (various sectors).
  • Knowledge of the finance industry (various sectors).
  • Proficiency of reading and analyzing financials, such as profit & loss, balance sheet, tax returns and bank statements preferred.
  • Strong financial acumen with working knowledge of key financial tools and terminology.
  • Ability to identify risk indicators through data tools.
  • Ability to communicate a proactive performance plan on continuous basis individually and client level.
  • Strong presentation, verbal, and written communication skills.
  • Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization.
  • Strong time management skills with ability to manage deadlines.
  • Strong negotiation and collection skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and in a remote environment.
  • Ability to maintain a high level of safety awareness and take necessary safety precautions.
  • Proficient in Excel, Word, PowerPoint, Outlook, Teams, and Salesforce.

Education and Experience

  • Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of ​experience; or 8 years’ experience in a related field. 
  • Automotive and/or floorplan industry back-ground preferred.
  • Financial knowledge and acumen preferred.

Physical Demands

  • Ability to visit clients at least 60% of the time with occasional required overnight travel.
  • Ability to sit and stand for extended periods of time.
  • Valid driver’s license is required for this position.


The description is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.


Compensation includes a base salary of $93,400.00 - $140,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.


The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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