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Lead Business Services Specialist/Office Manager

  • Hybrid work
  • Full time, Day
  • Travel: Yes, 5% of the time

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Communications


  • 155 Avenue of the Americas, New York, New York
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At RapidScale, part of Cox Business, we are looking for a highly organized and proactive Office Manager to oversee the daily operations of our NYC office. The successful candidate will ensure the smooth running of the office and will play a critical role in maintaining our culture by influencing the work environment and supporting company values.  This person will be counted on for their excellent (and seemingly effortless) interpersonal skills, strong judgment, creative problem solving and confident decision making.  They’ll need to exhibit a high degree of innovation and responsiveness so that they can plan, prioritize and organize in a fast-paced, rapidly changing environment. 


Office Operations Management:

  • The first point of contact for the NYC office and other team members, whether that’s answering telephone calls, greeting visitors, responding to questions, or directing people to appropriate resources or help.
  • Manage office supplies inventory and place orders as necessary.
  • Coordinate maintenance of office equipment, including troubleshooting issues and liaising with service providers.

Administrative Support:

  • Assist organizers with any office events, meetings, and conferences.
  • Ordering and setting up/breaking down periodic team lunches.
  • Assist in the preparation of regularly scheduled reports.

Human Resources Support:

  • Assist with onboarding new employees, including documentation requests and conducting office tours.
  • Facilitate team-building activities and employee recognition programs.

Financial Administration:

  • Be aware of budgetary considerations while supporting the office and expense tracking.

Facility Management:

  • Ensure the office is clean, organized, and safe for all employees.
  • Coordinate with building management on any facility issues or needs.


Ideally, you’ve already had some extensive experience working as an Office Manager, Front Office Manager, or Administrative Assistant and are comfortable with that kind of dynamic environment. Here are some of the other important qualities we’re looking for: 

  • High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
  • Expertise in Microsoft Office including Outlook, Word, Excel, and PowerPoint.
  • Strong written and verbal communication skills, with ability to use judgment to field inquiries professionally and efficiently.
  • Critical thinker with strong attention to detail and accuracy.
  • Demonstrated high level of integrity, professionalism, and confidentiality because you’ll be handling sensitive information. You understand that means showing a keen sense of tact, discretion, and good judgment. 
  • Strong planning, organization, meeting coordination and project management skills.
  • Demonstrated ability to prioritize, meet deadlines, work independently, and manage multiple tasks simultaneously.

Apply today and make your mark!


Hourly base pay rate is $23.03 - $34.57/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Communications

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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