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Business Services Specialist I (Title Vault)

  • Full time, Evening
  • Travel: No

Job Category: Business Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 9750 Goethe Rd, Sacramento, California
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Swing Shift Schedule: Monday and Friday 12:00 PM -8:30 PM PST and Tuesday-Thursday 1:00-9:30 PM PST
Dealertrack, a Cox Automotive brand, is currently seeking a Business Services Specialist I in Sacramento, CA! This is for the Title Vault Team in our Document Management Group (DMG) department.

Business Service Specialist I role is an entry level position and will cover several areas of the operations business to include, Document Management, Release Services, as well as Title Services Groups.  This role will be expected to complete all expected responsibilities listed within their operational area.  Team members will be responsible for acting as a collateral/title specialist on behalf of our business partners.

Primary Duties

  • Reply to email messages, faxes, and service tickets.
  • Engage customers and determine how to assist them.
  • Use company proprietary software for research, data entry, and account follow-up activity.
  • Process applications for duplicate vehicle titles, payments, or changes to vehicle titles.
  • Follow instructions and maintain workflow standards.
  • Attain production and quality goals.
  • Adhere to all company policies and procedures.
  • Process incoming title requests for maintenance on existing lender accounts
  • Operate mail equipment
  • Identify collateral documents
  • Execute escalated or expedited transactions
  • Perform other duties as necessary
  • Ability to work a flexible schedule as needed, including occasional mandatory overtime

Minimum Qualifications:  

  • High School Diploma/GED required 
  • Generally less than 2 years of experience in area of responsibility 
  • Excellent communications skills (verbal and written) 
  • Strong attention to detail 
  • Ability to multi-task 
  • Basic computer skills, proficient in Microsoft Office products 
  • Organizational skills 
  • Ability to work in a fast-paced environment


  • Experience in a customer service position; ten-key skills for payment transactions team; knowledge of client requirements for DMV and related documents; knowledge of various state DMV forms and their use by the company; knowledge of company proprietary software; knowledge of state abbreviations. 
  • Notary Experience

Workplace Environment:

  •  Ability to perform routine and repetitive production work.
  •  Ability to sit for long periods of time.
  • Ability to stand for long periods of time.
  •  Ability to lift or push up to 35 lbs.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.


Hourly base pay rate is $17.31 - $25.96/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! 

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today! 


Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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