Description
This position manages and directs [Commercial Accounts, Customer Support, TRA and/or Specialty] operations of the Auction, maintaining positive relationship with all location customers, developing new business, and providing quality service. The Manager leads a team of employees who work with Manheim customers and location operational groups to ensure that the sale runs smoothly both operationally and administratively. The position works closely with home office and field sales teams to ensure that customer expectations are met or exceeded and promotes and educates customers on the various products and services provided by Manheim.
Job Responsibilities:
• Monitor & ensure that changes to vehicles are posted timely and accurately seeing to it that vehicle records are maintained in compliance with contract requirements.
• Coordinate and review customer files and account records with appropriate managers to efficiently monitor aged inventory and title delays.
• Maintain accurate account records and a positive customer relationship by ensuring efficient and accurate handling and resolution of account problems.
• Establish and maintain close working relationships and good rapport with all client-serving accounts (dealer, commercial, dealer, specialty, and TRA accounts).
• Develop new accounts through personal and telephone contact with potential customers and increase level of consignment with existing customers.
• Work with the Operations Manager and provide appropriate account information to monitor consignor's vehicle inventory and to coordinate vehicle controls.
• Provide progress reports to sales staff and other managers as necessary to increase business.
• Sets an example of professionalism and sincere appreciation for the business relationships that have been established among the dealers and the auction.
• Serves as the point person for resolution of customer issues at the location in partnership with Field and home office sales teams.
• Supervise the preparation of pre- and post-sale reports as required by consignor, and ensure work is completed accurately and timely, charges are correctly posted, and records are maintained according to contract requirements.
• Oversee TRA and Specialty functions ensuring positive customer relationships, focus on growth of business, successful sale execution, completion of quality repairs, and appropriate preparation of records for customer accounts.
• Provide schedule of sales line-up to Operations and Recon Managers for proper routing of vehicles, coordinating aged units.
• Participate in trade shows representing the Auction and sharing information on Auction products and services.
• Provide reports on budget, sales, and account activities.
• Maintain and develop assigned staff by recruiting, selecting, orienting, and training employees, and by providing educational opportunities. Counsel and discipline employees, as necessary. Plan, monitor and evaluate job performance, and conduct performance appraisals.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, and effective customer service; review departmental performance against key performance indicators and metrics and develop and execute strategies for improvement.
• Effectively leads the team at the location by setting an example in behavior, championing Cox/Manheim values and ensuring that all employees are treated with respect.
• Enforce all company policies and procedures related to employee and customer conduct.
• Partner with various market level support teams (i.e., Finance, HR, MFS, Recon, Safety, Security, Sales) to ensure effective and efficient operational processes that align with company objectives and strategies and high-quality customer service and support.
• Perform other duties as assigned.
Qualifications :
• Bachelor’s degree with at least 8 years of experience and 3 years of experience in a leadership / management role. The right candidate could also have a different combination, such as a master’s degree and 6 years of experience; or 12 years of experience in a related field.
• Experience in the automobile industry or the auction business preferred.
• Extensive experience building and maintaining internal and external client relationships through effective consultative sales techniques and approaches.
• Ability to foster productive and professional internal and external business relationships.
• Effective communication and interaction skills.
• Effective management, customer service, and organizational skills required.
• Knowledge of contract and title regulations.
• Safe Drivers needed; Valid driver’s license required.
• Good computer and software knowledge essential.
• AS400 experience preferred.
• Ability to sit, stand and walk for prolonged periods of time.
• Vision abilities required include close, distance, color, and depth perception.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Compensation includes a base salary of $94,100.00 - $141,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
