Description
The Endpoint Support Technician I provisions and maintains end-user computing devices (e.g., desktops, laptops, tablets, mobile phones, and peripheral devices such as printers, scanners, fax and copy equipment), as well as video conference room technology. The Endpoint Support Technician I installs and troubleshoots hardware, software, and network problems for onsite and remote employees, escalating issues to the appropriate teams with accurate information, while providing technical guidance and oversight.
What You'll Do:
- Hardware/Software Installation: Install and manage devices, provide user training, and maintain asset records.
- Maintenance & Support: Perform routine maintenance and 1st/2nd level support for device issues.
- Problem & Incident Management: Analyze and resolve incidents, conduct root cause analysis, and document solutions.
- Customer Service: Keep customers informed and ensure service meets SLAs.
- Technology Operations: Follow procedures, support operational tasks, and contribute to improvements.
Who You Are:
- Essential:
- High school diploma
- 3–5 years of experience in end-user support
- Experience with Windows, Mac, iOS, and Android
- Familiarity with ticket systems, ITIL, change management, and Microsoft Office
- Desirable:
- Technical certifications (A+, Network+, MCP, MCDST, ACSP)
- Associate's degree
What’s In It For You
Here’s a sneak peek of the benefits at your disposal as a Cox employee:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies, and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with up to 8% company match.
- Mental health support, including counseling and access to virtual wellness resources such as CALM.
- Access to Care.com, with up to 10 days of subsidized care for children, seniors, and pets.
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly base pay rate is $17.40 - $26.06/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
----------
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
