Description
- Day Shift, Monday through Friday
Your Role:
- Reply to email messages, faxes and service tickets.
- Engage customers and determine how to assist them.
- Effectively respond to inbound phone calls via call center applications.
- Respond to inquiries on vehicle titling and registration processes for various dealers, state motor vehicle agencies, customers and clients.
- Make outbound calls to dealers and state motor vehicle agencies (DMVs) to obtain statuses on vehicle titles.
- Process applications for duplicate vehicle titles, payments or changes to vehicle titles.
- Use company proprietary software for research, data entry, and follow-up activity on accounts.
- Follow instructions and maintain workflow standards.
- Attain production and quality goals.
- Adhere to all company policies and procedures.
- Handle documents in a timely and efficient manner while maintaining a consistent flow from one department to the next
- Sort and imaging Lender packets in vault/secure room
- Retrieve perfecting documents from a secured vault repository
- Sign off on state documents
- Follows established procedures and compliance requirements
- Ability to work a flexible schedule as needed, including occasional mandatory overtime
- Demonstrates consistent accuracy and thoroughness
- Performs other duties as necessary
Minimum Qualifications
- High School Diploma/GED
- Generally, less than 2 years of experience
- Strong knowledge of Microsoft Office applications
- Excellent interpersonal skills
- Ability to work well within a team environment
What We Look For (Preferred)
- Degree in related discipline
- Experience in the titling industry
Workplace Environment
- Ability to perform routine and repetitive production work
- Ability to sit for long periods of time
- Prolonged exposure to computer screens
- Variable shifts for Day, Evening, Part-Time and Full-Time which can include Saturdays
- Ability to lift or push up to 35 pounds
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly base pay rate is $15.87 - $23.75/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
