Description
Dealer Services Specialist II
Are you ready to drive your career forward? We’re hiring a Dealer Services Specialist II to join our team at Manheim (part of the Cox family of businesses).
In this role, you will be the pivotal point of contact for our dealer clients, ensuring their auction experience is efficient, professional and enjoyable.
If you love cars and have exceptional customer service skills, we want to hear from you!
What’s in It for You?
Here’s a sneak peek at the benefits you could experience as a Cox employee:
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, generous time-off policies and accommodating work schedules.
- Comprehensive healthcare, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Professional development and continuing education opportunities.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Extra perks like pet insurance, employee discounts and much more.
What You’ll Do
This position works with clients and location operational groups to ensure the sale runs smoothly, operationally and administratively. Work closely with the manager to ensure customer expectations are met or exceeded. Promote and educate customers on the various products and services provided by Manheim.
Here’s a closer look at how you’ll make an impact:
- Represent Dealer Services with a primary focus on major account sellers.
- Promote efficient inventory management, including but not limited to, vehicle registration, vehicle movement, pre & post sale issue resolution with a high-level focus on organization and effective communication.
- Use tools, including but not limited to, AS400, Workbench, Web focus, Smart Approve, Salesforce, OCC Tool, etc.
- Proactively review inventory for proper announcements and communicate with account representatives via phone & email to ensure vehicles are processed efficiently and are ready for in-lane and online sale (i.e., approval for repairs, frame checks, mileage, subseries, etc.).
- Coordinate with shops and lot operations to ensure all work is completed and vehicle records are accurate (i.e., reconditioning, inspections, imaging).
- Investigate, troubleshoot, and resolve customer problems and issues; serve as a liaison between customers, sales teams, and various auction departments to reconcile problems and maintain a high level of customer service.
- Assist with customer care issues and respond to dealer inquiries, problems or concerns in a professional manner and escalate as necessary.
- Provide training and consultation on our products and services
- Perform other duties as assigned by management.
Who You Are
You can think on your feet and address issues promptly, maintaining a smooth auction process. You’re committed to following all health and safety procedures and to maintaining strong relationships with dealers. Here’s more on what you have to offer:
Minimum:
- A high school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination of education and experience, such as a degree or certification in a related discipline or 5 years of experience in a related field.
- A valid driver’s license.
- Strong communication and interpersonal skills.
- The ability to perform at a high level and adapt within a fast-paced team environment.
- The ability to sit or stand for prolonged periods of time, perform repetitive tasks and lift up to 15 pounds.
- Vision requirements include being able to see close, far and in color, judge distances and adapt to changes in focus.
Preferred:
- 1 to 3 years of auction experience or 2 to 4 years of dealership experience.
- Previous experience in sales support role.
Cruise into the fast lane with us. Join Cox today!
Drug Testing:
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.
Compensation:
Hourly base pay rate is $19.18 - $28.80/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
