Description
- Identify prospective clients with high-value accounts and establish new business within assigned market
- Foster long-term client relationships by offering proactive support and follow-up to ensure long term customer satisfaction, client retention and loyalty
- Oversee client pipeline, manage accounts, follow up on leads and meet revenue targets, primarily focused on the operational side of our business
- Reviews service complaints/issues and effectively takes appropriate action
- Establish good working relationships with internal partners
- Follow-up with customer to let them know status of unit, ensure they are updated throughout the whole process
- Provide excellent customer service by going above and beyond customers’ expectations.
- Remain current on industry trends, market activities, competitor offerings and provide strategic insight to help drive revenue growth
- Prepare and deliver reports on operational sales metrics, client feedback and compile relevant data to support client relations strategy
- Help promote quality service by establishing and enforcing organizational standards externally with clients and internally as well
- Act as a liaison between client contacts, field leaders and dispatchers
- Create service repair estimates, invoices and oversee service scheduling
- Other duties as assigned to meet business requirements
- High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as a bachelor’s degree in a related discipline and 3 years’ experience in a related field; a master's degree and 1 year of experience.
- 2+ years’ experience in client relations and or sales; Mobile fleet client relations preferred
- Experience in positions demonstrating the ability to provide exceptional customer service to external and internal contacts.
- Strong verbal and written communication skills
- Excellent organizational skills, time management skills, and attention to detail.
- Proficient computer skills, including MS Excel and Word, and the ability to learn new systems quickly.
- Familiarity with CRM tools (e.g., Salesforce), financial concepts and reporting systems
- Advanced analytical and problem-solving abilities
- Mechanically savvy or willingness to learn industry specifics, terminology and processes.
- High energy, a positive attitude, adaptability, and strong work ethic. Resourceful and motivated
Compensation:
Compensation includes a base salary of $77,800.00 - $116,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What’s more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!
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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
