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Customer Care Specialist I

  • Remote
  • Full time, Day
  • Travel: No

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive


  • Remote-Indiana Central Timezone-110
  • Remote - Florida Eastern Timezone
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La Description

As a  Client Service Representative I , you handle inbound demands regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.

Your role: 

  • Handle inbound contacts from client base while obtaining and evaluating all relevant information to handle service inquiries

  • Quickly learn main aspects of all internal departments to better enhance client experience 

  • Be the voice of the client to the company through internal communications to drive user experience and client resolution. 

  • Expedite resolution of client inquiries which includes identifying the root of the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, gracefully handling proper escalation techniques when required.

  • Analyze situations and assist in problem-solving to ensure a timely resolution and a satisfied client.

Minimum Requirements:

  • Highschool Diploma or GED 

  • Exhibits ability to work in fast paced and evolving team environment, capable of prioritizing tasks and duties 

  • Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social economic levels. 

  • Demonstrates problem solving and analytical skills with ability to walk others through complicated processes.

  • 1-3 years of professional experience

  • You must have highspeed internet available in your home

What we look for (preferred):

  • College Degree

  • Financial or automotive industry experience 

  • Bilingual 

About Cox Automotive Canada

Cox Automotive is transforming the way the world buys, sells, owns and uses cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. In Canada, the Cox Automotive family includes Clutch®, Dealertrack®,®, HomeNet®, Kelley Blue Book®, Manheim®, Modix®, NextGear Capital®, Ready Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with a host of other brands in other countries. The global company has 34,000 team members in more than 220 locations and is a partner to more than 50,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of 120-year-old Cox Enterprises, Inc., and serving the automotive industry since 1926, which has revenues exceeding $20 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive Canada, visit

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