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Sr Customer Care Specialist

  • Full time, Day
  • Travel: No

Job Category: Customer Care Group

Job Level: Individual Contributor

Division: Cox Automotive


  • 4615 E Elwood St, Phoenix, Arizona
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La Description

Key Responsibilities:

  • Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
  • Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation, and relevant data
  • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
  • Manage high volume of tasks in a timely and efficient manner
  • Identify client needs, research issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage clients by providing best-in-class service
  • Meet and/or exceed established inbound call quality guidelines and key performance criteria
  • Provide excellent client service and advocacy
  • Work across the organization as needed to resolve client requests
  • Assist clients with the onboarding process by providing status of application and registration process, guidance of next steps, and answer any questions
  • Dispatch available vehicles to clients across all regions on an inbound basis
  • Effectively communicate to the client how to use any of our client facing tools
  • Perform other duties as deemed necessary by management


  • High School Diploma or GED required; College degree preferred (or equivalent experience)
  • Minimum of 4 years of customer service experience or the equivalent
  • Auction and/or logistics/transportation knowledge a strong plus
  • Excellent oral and written communications skills, particularly in a phone or email context
  • Attention to detail and follow-through
  • Demonstrated ability to adapt in a changing environment,
  • Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
  • Demonstrated experience being a customer-focused, service-oriented professional

About Cox Automotive Canada

Cox Automotive is transforming the way the world buys, sells, owns and uses cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. In Canada, the Cox Automotive family includes Clutch®, Dealertrack®,®, HomeNet®, Kelley Blue Book®, Manheim®, Modix®, NextGear Capital®, Ready Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with a host of other brands in other countries. The global company has 34,000 team members in more than 220 locations and is a partner to more than 50,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of 120-year-old Cox Enterprises, Inc., and serving the automotive industry since 1926, which has revenues exceeding $20 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive Canada, visit

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