Part Time Commercial Account Administrator II

• Perform data entry of required information.
• Manage account relationships, maintain effective communications and ensure customer requirements are met.
• Work with posting clerk to ensure completion of recon, transportation, and all other vehicle charges are applied to the appropriate vehicle in the system.
• Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.
• Communicate with Transportation Team to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Establish electronic customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.
• Seek floor price information from account representative and enter it into computer system.
• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.
• Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representatives when the information is missing, or problems occur.
• Communicate with the accounting department to balance the sales and perform post-sale invoicing for accounts receivable as needed.
• Communicate with Vehicle Operations Team to prepare assigned vehicles for online programs.
• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience/OR 5 years’ experience in a related field.
• Safe driver's needed, valid driver's license required.

Preferred:

• Prior clerical or administrative experience
• Good communication and organizational skills required with strong attention to detail.
• Ability to multi-task
• Basic computer software skills
• Commitment to providing excellent customer service.
• Ability to sit or stand for prolonged periods of time.
• Ability to work outside for select periods in all-weather types when necessary.