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Commercial Services Specialist II

  • Full time, Day
  • Voyage: No

Job Category: Vehicle Operations

Job Level: Individual Contributor

Division: Cox Automotive


  • 10700 Beech Ave, Fontana, California
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La Description

  • Input vital vehicle information into the AS 400 system by reviewing Condition Reports and Work Orders from recon shops. Update announcements, lights, and mark units certified etc.

  • Develop and manage relationships with internal and external business partners, and assist with auction operations from start to finish, right up to notifying customers of the latest news.

  • Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each customer vehicle. Contact customer coordinators, service vendors and /or account representative when the information is missing.

  • Respond to customer inquiries related to vehicles in a timely manner. Provide quality service and assist in resolving problems.  

  • Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.  

  • Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to ensure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.  

  • Seek floor price information from account representative and enter it into computer system.

  • Print gate passes for upstream sales and complete requests from clients or third-party sellers.

  • In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

  • Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.

  • Communicate with our accounting and commercial progression teams to balance sale and perform post-sale invoicing as needed.

  • Prepare various reports identified in client agreements.

  • Run Autocheck for inventory to identify items to announce during sales to eliminate arbitration.

  • Navigate multiple systems, applications, and databases, to include client systems as needed (UVIS, RIMS, etc.).

  • Audit vehicle records and work with Posting and Procurement to ensure contractual rates are correct and all recon expenses are posted in the correct accounting buckets.  Request any invoices needed.  

  • Coordinate with management with necessary adjustments within Workbench.  

  • Work with Ready on aging pickup records to ensure ETAs are updated and SLAs are met. Obtain information including transportation, Condition Reports, bills, etc.

  • Follow up on aged titles to ensure vehicle qualification and reduce cycle time.

  • Work with Front Office regarding title issues.

  • Collaborate with client redemption customers to schedule appointments and/or facilitate units returning to repo lot for redemption.

  • Partner with Auction Dispatcher on units vended out to dealerships and update clients.

  • Manage/reconcile inventory by releasing upstream sold records, marshalled units and duplicate records.

  • Partner with various departments to ensure all regulatory and compliance requirements are met.

  • Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behavior related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

  • Perform other duties as assigned by management.


  • High School Diploma/GED and 3 years’ experience in a related field.  

  • OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;  

  • OR 5 years’ experience in a related field 

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.


Hourly base pay rate is $20.87 - $31.25/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.


Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Cox Automotive Canada

Cox Automotive is transforming the way the world buys, sells, owns and uses cars with industry-leading digital marketing, software, financial, wholesale and e-commerce solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. In Canada, the Cox Automotive family includes Clutch®, Dealertrack®,®, HomeNet®, Kelley Blue Book®, Manheim®, Modix®, NextGear Capital®, Ready Logistics®, RMS Automotive®, vAuto®, VinSolutions® and Xtime®, along with a host of other brands in other countries. The global company has 34,000 team members in more than 220 locations and is a partner to more than 50,000 auto dealers, as well as most major automobile manufacturers. Cox Automotive is a subsidiary of 120-year-old Cox Enterprises, Inc., and serving the automotive industry since 1926, which has revenues exceeding $20 billion and approximately 55,000 employees. Cox Enterprises’ other major operating subsidiaries include Cox Communications and Cox Media Group. For more information about Cox Automotive Canada, visit

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