La Description
Project and Program Manager II
The Project and Program Manager II is responsible for designing and executing operational readiness efforts to ensure the Sales & Service organization is well-prepared for changes in our business driven by the day-to-day evolution of our processes, policies, pricing/offers, products, and tools. The Project / Program Manager II applies their understanding of Sales & Service business operations to evaluate rep/agent level impacts of such changes in the business and designs readiness plans that will minimize those impacts and successfully prepare the rep/agent for smooth transitions and high adoption rates. This individual partners with cross-functional teams to ensure successful development and delivery of readiness tactics such as training, communications, leader discussions, hype/engagement activities, launch day support, feedback mechanisms, etc. within the initiative timeline. The Project / Program Manager II also monitors success of the transition and plans for reinforcement activities as necessary.
What You’ll Do
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Provide Project Management support for operational readiness projects, focusing on preparing teams and systems within a functional or operational area for upcoming changes
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Work closely with project leadership to fully understand business objectives of Sales & Service impacting initiatives such as process, policy, pricing, product, and tool changes
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Conduct assessment of impacts of such initiatives on our Sales & Service front-line and leaders
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Design and execute initiative-specific change readiness plans for Sales & Service front-line and leaders to support minimizing impact/disruption and maximizing business outcomes; tactics include but are not limited to training, communications, leader discussions, and hype/engagement activities
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Partner with cross-functional teams to ensure training, communications, and other content required to support change readiness is developed accurately, adeptly, and on-time
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Identify potential risks and develop mitigation strategies to ensure the successful implementation of change initiatives
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Support launch day and post-launch activities and develop corrective and/or reinforcement activities for our Sales & Service teams as necessary
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Collect and apply feedback and lessons learned from change readiness efforts to continuously improve change management practices
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Update Sales & Service leadership on project progress, milestones, and any potential issues to ensure alignment and informed decision-making
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Maintain up-to-date understanding of Sales & Service business operations to ensure development of effective change readiness plans
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Performs other duties as requested
What’s In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you’ll work within a culture and with a team that values your leadership, your experience, your contributions, and you – yes, you – as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You’ll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum
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Bachelor’s degree in a related discipline (i.e. Business, Organizational Development, Human Resource Management, Psychology, Communication, Marketing, etc.) and 2 years of experience in a related field (i.e. Marketing, Sales, Sales Operations, Customer Care, Operations, Product Management, etc.); The right candidate could also have a different combination, such as a master’s degree and up to 2 years of related experience or 6 years’ experience in a related field.
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Requires understanding change management basics, including how to assess impacts, support behavioral changes, and engage with stakeholders effectively.
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Excellent communication, interpersonal, leadership, presentation, and collaborative skills required to work effectively with teams throughout organization.
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Requires strong knowledge of Microsoft Word, Excel, and PowerPoint.
Preferred
- Experience in Telecommunications desired.
- Prefer certification in PROSCI or CCMP and/or PMP.
Compensation:
Compensation includes a base salary of $72,200.00 - $108,200.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
About Cox
We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.