Client Experience Specialist – RapidScale

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We want to do everything we can to keep our employees safe and healthy. Therefore, where permitted by applicable law, you will need to be fully vaccinated against COVID-19 to be considered for this U.S.-based job. Reasonable accommodations for medical and religious objections will of course be considered.

Keep reading to learn more about this opportunity to join the Cox family of businesses.

RapidScale, a Cox Business company, is one of the fastest growing Managed Cloud Computing companies in the industry. The company has a solid track record of delivering world-class products and services to our customers located throughout the country and the globe. RapidScale is seen as a leader in Desktop Virtualization with marked success in application virtualization. The company provides Managed Cloud services to companies of all sizes including but not limited to: Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), Hosted Exchange services, Unified Security Management services, and Microsoft Office 365 services.  

Job Summary: 

This position is the equivalent of an Account Manager at other organizations. This position reports to the Director of Client Experience and is responsible for all aspects of management and support of RapidScale’s customers throughout the customer’s lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this position’s duties.

Duties and Responsibilities:  

• Client relationship management and business development: manage client relationships, build, manage and execute on sales funnel.

Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers

• Facilitate the retention and renewal of existing RapidScale’s existing customer base

• Recognize, nurture, and achieve revenue growth from existing customers

• On-board and steward RapidScale customers through-out their lifecycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation

• Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders

• Properly protect all customer information

• Cooperate in a timely manner with all management requests for reports or information

• Passion for serving as a trusted advisor, with a deep curiosity to understand your clients, their motivations and needs, and how to approach ensuring their success

• Attend company and team meetings, as well as onsite and offsite customer meetings, trainings, events

• Perform special projects as required

• Able to seamlessly switch from tactical to strategic, driving action and improvement by using data to build scalable solutions

• 10-20% travel required

• Meticulous attention to detail, with strong organization and prioritization skills

Qualifications:

EDUCATION / EXPERIENCE & OTHER MINIMUM QUALIFICATIONS REQUIRED: 

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.  

Educational & Skills Requirements: 

• Bachelor’s Degree preferred
• Min one year in a quota-bearing role focused on acquiring or growing client revenue
• Min one year of relevant work experience in customer base management, inside sales, channel management
• Preferred: Min 1 years of client success/account management experience in, preferably in a technology focused company
• Excellent communication, presentation, writing and editorial abilities
• Excellent organizational, follow-up and time management skills
• Experience with Salesforce is a plus
• Curiosity, coachability, and an eagerness to learn from a team of passionate, high-octane customer engagement professionals

Inter-Relationships: 

• Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously. 
• This position will require working with several departments and different personalities
• Fast paced, positive, high energy environment.  Can have high levels of stress due to deadlines and necessity of quick response times.  

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox 

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at coxenterprises.com. 

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.  

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

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