The More Things Change: Susan Bajorek’s Sales Career Story
Susan Bajorek has seen technology evolve in myriad ways during her 15 years at Cox. One thing that hasn’t changed, however, is Cox’s commitment to helping employees find work-life balance and achieve their goals. Keep reading to learn about Susan’s sales career at Cox.
Susan Bajorek recalls her early days with Cox Communications back in 2007.
Like many, Susan knew about Cox because she had Cox Cable in her home. She was ready to experience a new career adventure, so she said ‘over and out’ to her job at a walkie-talkie company and joined the Cox team just as phone service was being ushered in.
“It was just basic service back then,” she said. “Now we have all these advanced products!”
Things have certainly changed since then, and Susan has loved every minute.
“We constantly bring on new products,” she says. “You’re constantly learning something new, which is amazing. I can’t believe how much technology has changed.”
And speaking of change, Susan has recently moved into a new role. After crushing sales for 15 years (and winning four “Winner’s Circle” trips—all-expenses paid luxury vacations awarded to top-performing salespeople), she’s now Sales Coordinator for Cox Communications in Las Vegas, NV. Her decision to try something new was a little hampered at first by the fact that she wasn’t sure what she wanted the new thing to be. When this job opened, however, she knew immediately it was as right for her as she was right for it. She already knew the salespeople, and through her sales work she was already familiar with the fulfillment side of the business. Change is certainly a good thing, especially when it’s enhanced by prior wisdom.
“I build more rapport with customers by just talking and gaining their trust,” Susan notes. “I’m always trying to do right by the customer.”
In her new role, Susan supports salespeople by taking a lot off their plate, handling incomplete and non-revenue-generating orders so that the salespeople can focus on what they do best—sales!
“It’s just a warm environment,” Susan says of her work at Cox. “Very welcoming. The people here are amazing.”
Like all of us, Susan knows change isn’t always easy. COVID-19 transformed our lives in unimaginable ways and Susan said she particularly missed in-person company events during the pandemic. But she enjoys the flexible work options she’s experienced at Cox, and the ways she’s been empowered to explore new adventures.
They say the only constant is change, and at Cox we encourage our employees to explore and discover new paths within the company. Susan’s is one of many examples of how a career with Cox can advance, expand and reach new heights. With courage and conviction, we can change the world…one change at a time.
Interested in exploring sales jobs at Cox? See open positions here.
Learn more about Cox Communications here.
What the COVID-19 Pandemic Taught Me About Work-Life Balance
Written by Chrissy Smith, Media Consultant @ Cox Communications
Work. Life. Balance.
Since my three-plus years of working for Cox Media, I have heard that phrase a lot; but the COVID-19 pandemic really put those three words into perspective for almost everyone.
I’m sure over the last two years, we have all asked ourselves: “How can I keep my career a priority while also caring about my family?” Not just caring, but worrying. Hoping. Praying that everyone would stay safe and healthy. Believing that family time matters more ever.
When the pandemic shut everything down in 2020, it was a lot to process. Suddenly I became a work-from-home mom, my kids (ages 14, 12 and 7) were with me 24/7, my gym was closed so my endorphin surge was running low, there was no toilet paper anywhere and no one had any idea what the future would hold. Everything was so uncertain, but like most moms do, I had to act like it was totally normal. So while trying to talk to clients and business owners about their struggles, I was planning movie nights with my kids – so thankful for streaming TV. I was scheduling walks in the park or “yard-work-days” just to keep everyone busy.
Chrissy and her family.
The kids were confused. I was confused. My husband, who is an emergency room registered nurse, was overworked and exhausted. Everyone in the world was in the same boat, but we were all treading different types of waters. The past two years have been indescribable, so I won’t even try. Instead, I’ll share what I personally learned.
Here’s what the pandemic taught me about work-life balance:
- When my daughter gets home from school and wants a hug, I should grab her tight, even when I’m on a weekly conference call with my co-workers and everyone can see us hugging.
- When my autistic son needs to talk about his latest passion – it’s currently hurricanes – I can stop what I’m doing at work for 10-15 minutes and give him my undivided attention.
- When my middle son is exhausted from school and sports, I can make him an ice cream sundae and let him have a little extra TV time.
- When my husband gets home from work, completely drained by all that he’s seen and treated in the ER, I can have dinner ready for him and make sure his scrubs are washed and put away for the next day of work.
Honestly, I’ve learned I can just about do it all. And because of that, it’s turned me into an even better employee. I’m a career-oriented professional, a mom who is there for her kids, a supportive wife and a compassionate friend. What more could I want?
Interested in exploring jobs at Cox? See open positions here.
Learn more about Cox Communications here.
Expert Q&A: What Recruiters Want You to Know About Your Next Sales Job
From LinkedIn courses to YouTube videos to Twitter threads, the online world is saturated with advice about finding a new job right now.
Salespeople who are hunting for their next opportunity can and should be picky about the benefits, compensation and culture of their next role, and it’s important to have a firm understanding of what the hiring market is like right now.
We believe it’s wise to cut through the clutter and go straight to the experts: the people who are actually doing the hiring, and who know what skills are in high-demand – people like Cox’s Talent Acquisition team, who daily recruit new talent to join the Cox family.
Whether you’re a new graduate, are actively seeking a new job opportunity or are just curious to know that today’s career landscape looks like, you might be interested to know what companies are looking for in salespeople right now – and what should you be looking for in a company.
Keep reading to find expert advice from three of Cox’s sales recruiters:
Q: When you’re recruiting and hiring salespeople, what are some of the top qualities you look for?
Renee: I look for excellent communication, outstanding prospecting and closing skills, follow-up skills, professionalism and confidence…and more. I also look for someone with a positive attitude and who is a team player.
Megan: I look for someone who has the ability to build rapport; someone who’s outgoing and a “people person.” I also look for someone who demonstrates drive, who is goal-oriented and a continual learner.
Eric: I look for enthusiasm and energy – a “go-getter attitude.” Coachability and a willingness to seize the day are also important. I recruit B2B sales reps, and those are roles where you control your own destiny and your own book of business. Showcasing a drive to help clients find solutions for their business is something that really helps candidates stand out.
Q. On the flip side, what should salespeople look for in a company?
Renee: All sales professionals should look for an organization with good sales management, great products and services, open-door management policies, ethical standards, work-life balance, client-focused culture, diversity and inclusion and a place where they can grow professionally. Cox has a good culture where sales professionals will get great training and development, the opportunity for career growth, product and sales training, uncapped commissions, Winner’s Circle (Cox offers an annual company-paid trip for all the top sales performers within the company), diversity and inclusion, good sales management and a team environment.
Megan: Look for the opportunity to grow and succeed; for rewards and success through commission plans, awards, sales incentives trips and so on. And look for strong sales support teams to minimize churn.
Eric: Look for leadership that supports you and helps remove roadblocks. Look for servant leaders who want you to succeed and will empower you to do so. We have a lot of great sales leaders here who want to see you reach that next level in your career and score a big win, and they’ll do everything in their power for you to do that and meet your own individual goals, in and outside of work.
Q. In your opinion, what sets Cox apart as a great place for sales professionals?
Renee: Cox provides an excellent place for sales professionals to grow, develop, train, and thrive. Cox employees love working here because Cox genuinely cares about helping our clients’ businesses grow and succeed, as well as their employees.
Megan: We recognize our top performers in a big way. We’re invested in employees’ growth and development, not just their quote attainment capabilities. Cox prioritizes employees and customers, not just the bottom line. Everyone works together to service the customer, maximizing the efforts made to close – from sales to project management to engineering and more.
Eric: It’s all about the culture. As a B2B sales rep, you’ll find that many organizations are cutthroat – not Cox. They care about you inside and outside of work. Beyond you achieving success, the culture here really empowers people to strive and reach their full potential. Additionally, our benefits are world-class. Low healthcare premiums, 6% match on first 100% for 401k (traditional or Roth), 8% once you hit your third year, adoption assistance, tuition assistance, paid-volunteer time off for you to give back to your local communities…I could go on all day. I like to consider Cox a big company with a small-town feel and that really shows.
Explore sales jobs at Cox here!
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
How Farshid leaves a lasting legacy
As a retail sales leader at Cox Communications, Farshid Maleki is responsible for inspiring and motivating his people to be the best they can be. Read his story below.
A motivational leader
Farshid Maleki could be a TED Talk speaker.
That’s the kind of energy he has as a sales leader at Cox: an upbeat, gracious attitude that inspires others to unleash their potential.
“In sales, you can’t be afraid,” Farshid said. “You’ve got to do everything in your power to upscale yourself. Lean on others and hold yourself accountable to meeting your goals. If you challenge yourself to be a better version of yourself every day, you will flourish.”
Farshid is Director of Retail Sales for Cox Communications West territory, leading retail stores in Arizona, Nevada and California. He oversees a total of 30 stores, 34 leaders and about 300 employees.
“We are responsible for achieving sales KPIs and retaining customers,” he said. “We uphold customer experience standards and making them feel valued and heard, and that we’re a place they can come back to. You’ve got to be sound with operational excellence. And because you represent Cox in that neighborhood, you’re an ambassador of the company and the brand.”
What does a day in the life look like for Farshid as he supervises 30 stores?
“My responsibility as an organizational leader is to make sure I’m aligned with our strategy –that the execution in our field is in line with the strategic asks that our business needs out of retail and my division,” Farshid said. “And I work very closely with my store managers to determine what their pain points are. What do they need to be more successful? How can I remove hurdles for frontline employees? What can we do to provide even better customer experiences, and employee experiences?”
Farshid emphasized that as a leader, he tries to focus on the bigger picture of creating an excellent customer and employee experience.
“I don’t sweat the small stuff,” he said. “I focus on the big things that will position our employees, leaders and company for success and work hard on those things. I don’t want to become uncalibrated from our real priorities: people, results, leading through change and investing in execution plans.”
Put to the test
Farshid has been with Cox for 17 years, experiencing 11 different roles within the company. He said that one of the biggest catalysts for his growth as a leader was the COVID-19 pandemic.
“We went through this experience that none of us have ever gone through in our lives, and we had to learn how to push and lead in front and position people for success, as well as how to create comfort and security through tough times,” Farshid said. “You have to care. I think sometimes that gets glossed over. But if you’re authentic and you care about people and their health and their families, you’re going to have the right effect on people and lead them with grace.”
Farshid said that he aimed to role model how to care for people during a difficult time filled with unknowns.
“I mean, think back to March 2020 when we didn’t know anything about what was going on,” he said. “You have to make sure you’re responsible to every one of your employees. Be there for them, admit what you don’t know and make sure they’re safe. As if the Cox culture and values weren’t already clear before the pandemic, I think in the last 18 months it really shone with a never-ending commitment to employees’ safety, health, mental state and wellbeing.”
Maximizing the impact
Farshid was born in Iran and moved to the United States with his parents and older brother when he was five. He recalls the way his parents worked and sacrificed to give him and his brother a comfortable life, and that inspires him to give back and pay it forward.
“I’m committed to maximizing the impact I have on the people I lead and the people I’m around – whether it’s coworkers or friends or family,” he said. “I get one chance at life. I want to make sure I’m a good human. I try to do everything with intent and think about the impact I’m going to have on people.”
Farshid also strives to cultivate a community of caring leaders – which, he remarked, is easy to do at Cox.
“I tend to surround myself and hire people who care,” he said. “I try to be a student of the business and a student of leadership. I’ve been fortunate to be around some really great leaders, leaning on them and learning from them. They make up who I am. When you’re leading large organizations, to ensure and foster a great environment, you’ve got to care for your people.”
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
How Luke creates buzz-worthy solutions
Luke Wagner is an Advertising Account Executive at Cox Communications. He’s also a beekeeper, athlete, outdoorsman and graduate of Cox Media’s sales associate training program. Read about his journey below.
Freedom and flexibility
Luke Wagner is a modern-day renaissance man.
He’s a beekeeper who manages 30 hives. He’s an avid soccer player, playing four days a week. He’s an outdoorsman who loves fishing and hunting. And he’s a sales and marketing expert at Cox Media (a division of Cox Communications), helping local businesses find brand success through television and digital advertising.
Luke, who lives in Baton Rouge, finds that the flexibility of his “day job” allows him ample time to explore his many interests outside of work – be it harvesting honey, playing sports or taking fishing trips to Alaska.
“I love the freedom of working here,” said Luke, a media consultant who has been a Cox employee for three years. “If I’m doing the right things and hitting my goals, I don’t have a set clock-in and clock-out time. The PTO policy and pay scale are amazing, and I have a really great team behind me. From my very first day at Cox, everyone was so nice and treated me like a member of the family.”
Learning the ropes
When Luke graduated from Louisiana State University with a degree in marketing, he knew a bit about sales; he had worked part-time in college, selling health and life insurance. But he wanted his full-time career to be something more fun; optimally, something that combined his passion for marketing and sales.
“I knew a good bit about television marketing – I interned at a local broadcast station one summer – and I knew that’s the area I wanted to be in,” Luke explained. “I knew that Cox had plenty of avenues to explore that.”
To help Luke learn the ins and outs of working in sales, Cox offered Luke a position in the Cox Media sales associate training program. This program is designed to help new sales employees become better acquainted with sales best practices and progress their careers.
“The sales associate program really helped me get off the ground,” Luke said. “They teach you, instead of throwing you to the wolves. You learn how to sell, how to be a better salesperson. If it wasn’t for starting off with the sales associate training program, I wouldn’t be the successful media consultant I am today.”
Luke fondly remembers his very first client at Cox Media.
“It was a local garden center,” he said. “We helped them launch a Christmas tree campaign in November and December, and they ended up actually selling out of inventory and having to order more, which had never happened before. That was a really fun day.”
Now, Luke oversees 20 clients each month, managing their requests and concerns and ensuring that they are getting the most value for their money – clients like a local restaurant owner, who was struggling to attract customers, and was uncertain about the future of his beloved business.
“He was going through a really hard time a couple of years ago trying to get his name out there,” Luke said. “We started at a low budget, but I stretched it as far as I could and now, he’s thriving.”
Forging connections
As a salesperson, Luke is keenly aware of the importance of relationships.
“I love being able to start conversations with strangers,” Luke said. “That’s a lot of fun in the sales world – striking up a conversation and talking to someone as if we’ve been friends for years.”
Luke strengthens relationships with his clients by listening to their needs, providing bespoke solutions and delivering excellent sales results. He’s even been known to sweeten the deal by sharing honey and beeswax soap from his own hives.
Luck recognizes that it’s vital to have strong interactions with teammates, too.
“Your workplace relationships are a big part of your job,” he said. “Find a good group of people that makes you happy. I definitely have that at Cox.”
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
How Jeanine found her home at Cox
A Cox Communications employee, Jeanine Sicinski works remotely from Allentown, PA, and serves the Pennsylvania, New Jersey and New York markets. She provides cutting-edge IT solutions so businesses can run in a secure environment, and embraces the nurturing culture of Cox. Keep scrolling to read about her sales career at Cox.
Welcome to the family
Jeanine Sicinski, a cloud solutions consultant for RapidScale, began her career with Cox in 2018. Whether she’s engaging with customers on the phone, video calls, or in-person, Jeanine said that she is driven to “solve challenges for our clients and prospective customers.”
Jeanine remarked on the genuine culture that Cox embraces across each of its brands.
“It’s easy to ask team members and leaders for help, and they’re always willing to point you in the right direction,” explained Jeanine.
The overall sense of community that has been created at Cox is what makes every interaction with both new and existing team members rewarding. Jeanine said: “Cox genuinely cares about their employees’ health, families, personal development, and career growth.”
“Every interaction I have had with anyone from Cox has been positive,” Jeanine explained. “While Cox is a large company, it has never lost the small company feel, where each team member is considered an important contributor to the success of the brand.”
Recognizing talent
Jeanine began her journey at Cox in an entry-level role, and as time continued and her skill sets evolved, it didn’t take long for her to be promoted.
Jeanine’s leadership team recognized that she was not only ready for a new challenge but was also well-suited for her current role. While in this position, Jeanine has entertained several ideas about what her future holds – she’s excited about her five-year plan.
“I have so many ideas and so many things I’d like to do. But becoming a people leader is at the top of the list,” she said.
With so many avenues to explore within Cox, Jeanine said that she has found a home that permits her to do what she does best.
“I can allow clients to open up to me, and make them feel comfortable in return,” she said.
This is the driving force that allows her to perform the duties of her role at the highest level. “You have to take care of your employees and your clients.”
Jeanine has been motivated by those who embraced her as a team member, and she wants to do her part to pay it forward to other employees. When asked about the advice she would give to prospective team members, Jeanine said: “Building a bench of team members who are ready for a new role and identifying opportunities that showcase their skills is important.”
Jeanine is a passionate team member both in the office and in her personal life, and she prides herself on making those around her feel fulfilled.
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
How Mo hits home runs in sales at Cox
Based in Mission, KS, Mo Zahabi is committed to building next–generation leaders through a culture of inclusion and diversity, as well as a clear focus on team member career pathing. Keep scrolling to learn about his experiences working in sales at Cox Automotive.
The field of dreams
There’s no shortage of sports lingo and analogies in the world of sales. From the inherently competitive nature of the business to the fact that you need a team of A-players to succeed, there are plenty of parallels between both worlds.
Sports play a huge role in the life of Mo Zahabi, Associate Vice President of Sales Engineering at Cox Automotive. When asked about what he enjoys most outside of work, Mo’s answer was “Being on a baseball field.” He also spends most of his free time on a baseball or softball field supporting his children’s athletic talents.
“What I do for fun is hang out with my kids,” Mo said. “It’s one of the reasons why I work so hard, and it makes my time with them more enjoyable.”
Developing talent
Mo began his career with Cox Automotive in 2008. Drawing from his background in technology, and his father’s 40 years of experience in the automotive industry, Mo has created a personal brand of leadership that allows him to be the liaison between product and sales.
Mo considers himself a solution architect who “builds value in our products and solves problems before they occur.” Although his role is focused on heavy research and subject matter expertise, he has never lost focus of his number one asset: his team members.
“I just like to see people succeed,” Mo said. His open-door policy to assist team members with career pathing extends to all who are interested, as he recognizes this as an important tool in developing the next generation of leaders. Mo stressed Cox’s policies of honest transparency when he said: “You don’t have to wait for a mentor to pick you, as our leaders are passionate about giving back.”
The open and honest feedback that is provided to Mo’s direct reports have created a culture of leadership through accountability and collaboration. No team member is left alone to solve a complicated problem. Instead, they are encouraged to pursue help to seek resolution as a team.
Creating partnerships
When it comes to being a sales leader, Mo recognizes the importance of teamwork, diversity and ensuring that everyone’s voice is heard.
“We’re looking at each other like partners who are collaborating on what’s best for our customers, and where product advancements exist.”
The accessibility of Cox’s leaders has motivated Mo to extend the same support to his team, where a collaborative environment welcomes ideas and questions from all team members and creates an opportunity to continue the process of building each other up.
When asked where he saw himself in five years, Mo once again stressed the importance of leadership: “Developing future leaders who want to be in my seat” was his response.
Developing next-generation leaders is important, but so is work-life balance. As a family man with two children heavily involved in competitive sports, Mo appreciates the variety of benefits to promote work-life balance at Cox, such as flexible work policy, flexible PTO, accommodating schedules, paid volunteer hours, and more.
“You can’t buy back memories, and you only have so much time to create them,” he said.
Whether he’s in his office or on a field, Mo has an instinct to support those around him and invest in their talents.
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
How Chrisey fulfilled her lifelong dream
Chrisey Bell is Vice President of Sales for Inventory Management Solutions at Cox Automotive. Her passion for the automotive industry and problem-solving merged when she began a career at the company that is changing the way the world buys, sells, owns and uses cars. Read her story below.
An automotive ambition
When Chrisey Bell was a child, she was obsessed with cars.
She has vivid memories of visiting a McDonald’s near her childhood home when she was seven or eight years old and staring out the window in fascination at the car dealership next door. She was enchanted by the rows of shiny cars and the bustle of activity on the lot, and decided that she wanted to work with cars when she grew up.
“I saw new cars and fell in love with them and thought that I wanted to be a car salesperson,” Chrisey said. “I was just so interested in automotive.”
When she got a little older, Chrisey wondered if a career in some kind of automotive engineering might be a good fit for her. After all, she had a knack for problem-solving and taking things apart to see what’s wrong with them. She ended up sticking to her original dream of working in sales, but that gift for getting to the heart of an issue has still served her well in a role at Cox Automotive.
“When something is wrong or isn’t working, I really ingrain myself in understanding the root of the problem,” Chrisey explained. “One thing that’s been really interesting to me in working on the front lines of the field is hearing dealer feedback and understanding their pain points, and then seeing different teams in Cox Automotive coming together to solve the challenges of car buying and selling. We try to be a great partner for our dealers.”
20 years and counting
Chrisey is Vice President of Sales for Inventory Management Solutions. 2021 marks her 20-year anniversary with the company, during which time she’s held eight different positions with multiple geographies, and met her husband, who is also a Cox Automotive employee.
“It’s crazy that 20 years has flown by,” Chrisey commented. “Working here is so much more than just a job; it’s the opportunity to have a successful career that you’re in control of. Having a sales position at Cox, you can find areas you’re really passionate about and have a career in multiple areas within one company. That’s something special.”
To Chrisey, another special thing about working in sales at Cox is the company’s commitment to investing in people.
“I’m so grateful that I had the incredible leaders in my career to help me grow and develop,” Chrisey said. “That’s what motivates and excites me every day to help cultivate the next generation of leaders. Not only did Cox invest in me in terms developing sales skills, but they also covered the cost of my master’s degree. That was incredible for me to go through my educational process of getting my degree in e-commerce.”
A pro-sales, people-first culture
Chrisey said that Cox’s pro-sales culture sets it apart as a place to work.
“Our sales department has such a critical role in how we run our business,” she said. “We bring back the voice of the customer to other aspects of the company, driving decisions we make on a daily basis. That’s recognized throughout the organization. We’re not making decisions in silos – sales is an important feedback mechanism.”
Chrisey added that she can’t imagine working anywhere else in the automotive industry.
“We have such great people, top-notch solutions and incredible leadership. I truly believe that we continue to put people first; just think about the benefits we receive. It goes beyond 401k and health benefits; Cox does so much to address the needs of individuals. People are treated well, and it comes from this incredible family that leads our company and puts employees first. Until you work here, you don’t get to realize how important and special that truly is.”
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
Interested in learning more about the salespeople who drive Cox forward? Check out the rest of our For the Love of Sales series and follow along on social media using #ForTheLoveOfSales.
From in-person to Instagram: How Karen builds meaningful connections
An adventurous spirit with a talent for creating phenomenal customer experiences, Karen Rodriguez is a Cox Communications store manager who loves bringing people closer – whether in her store or on social media.
There are many different avenues that bring people to a career at Cox. For Cox store manager Karen Rodriguez, it all began with simply overhearing a conversation.
Eight years ago, Karen had a job selling vacation timeshare rentals, but knew she wanted to find a job that provided her the flexibility to go to college. One day, she overheard a coworker talking about a friend who worked at Cox and loved it. Karen’s interest was piqued.
“Later that night, I looked for job openings at Cox and saw they had full-time positions available in retail,” Karen said. “I already had sales and the customer experience in the customer-facing retail space.”
Karen applied for the job and received a call from a Cox recruiter a few weeks later.
“He explained all the benefits and the pay; I was surprised and thought it sounded too good to be true,” Karen said. “At the time I asked my mom for advice and she said ‘just go to the interview; you never know.’ I’m so glad I did!”
Of course, Karen got the job and thus began her sales adventure at Cox. She said she was able to complete her degree thanks to tuition reimbursement from Cox and has participated in mentorship programs at Cox as well. She pays it forward now as store manager, which she describes as a coaching job.
“The main goal is to drive results through sales, but you get to do it by motivating and training an amazing group of representatives that are very driven,” Karen said.
Karen, who lives in Irvine, CA, says that she has a special strength for human connection.
“It’s an important skill in sales,” she said, “I’m able to connect to pretty much anyone that is willing to have a conversation. I’m a very curious person, so I naturally ask a lot of questions and find connections.”
There’s no better place to find connections than on social media, and Karen said that she loves spreading positivity and motivation there.
“It keeps me connected with my family in Panama and my hope is that I can motivate anyone to take that trip, start their fitness journey and pursue their goals.”
Connection is central to Cox Communications’ purpose, and Karen believes it’s an important tenet of life at Cox.
“Cox feels like an extended family,” Karen said, “I have a great relationship with my team, my peers and my leaders. I have been able to create incredible friendships that go beyond our daily duties. I love that about our culture.”
Outside of work, Karen loves to travel the world. Her most recent trip was to Tahiti, which she called “the trip of a lifetime.”
“Traveling changes your life,” Karen said. “It makes you better at relating to other cultures, humans and ideas. I took my first trip when I was 18 with only $200 for two weeks in Costa Rica. It was one of the most transformative experiences. I later did something similar through the rest of South America. I have never regretted an adventure!”
While an adventurous person, Karen said that she’s glad to feel protected and cared for at Cox.
“I have seen our company take care of employees after their rooms have burned down, help with funeral expenses and give assistance after natural disasters. I have seen this happen repeatedly and this is the difference with other employers. I feel protected. Cox takes care of us – they go above and beyond.”
Interested in Cox sales jobs? We’re hiring! Click here to view open positions.
25 Years and Counting: Why Miguel Still Loves His Career at Cox
Outside Sales Manager Miguel Becerra has had a long and successful career at Cox Communications. Yet the “honeymoon phase” of his career at the company never really went away. How has his enthusiasm and passion for work stood the test of time? Keep reading to find out.
How quickly can a quarter of a century go by?
For Miguel Becerra, it can happen in a flash. He’s been a Cox Communications employee for an impressive 25 years and said it doesn’t feel that long at all.
“Cox gives you so much opportunity to work your way around and up the company,” Miguel said, chatting with us from his work-from-home space in Orange County, CA. “It always feels like I’m doing something new and that I’m evolving.”
Miguel is currently an Outside Sales Manager with Cox Business, a Cox Communications company. He began his Cox career journey as a customer service representative with the company’s residential operations, before moving into a role at Cox’s retail stores, becoming a technical service advisor with Cox Business and then eventually moving into sales and leadership.
“It just shows you what kind of a company it is and how they help you find your path,” Miguel said. “I still plan to grow within the company.”
Miguel doesn’t just sell Cox’s leading-edge technology – his family uses it, too, and found it to be especially helpful during COVID-19.
“It was a godsend that we had the capability to do remote schooling,” said Miguel, a father of four. “Our internet connection was excellent and it was a life source for staying connected. My wife is a teacher and had a hybrid program, with some students in a classroom and some on Zoom; and my brother is a principal at an elementary school in the area. They both experienced Cox internet at its best.”
“We as a company were there for students and teachers and really shone,” Miguel added. “During COVID, we were positioned to not just help employees, but society. A lot of people benefited from our products and services during this difficult time.”
Miguel also noted that Cox’s family-first culture and work-life balance allows him to take plenty of time for himself and his family, both in times of crisis like COVID-19 and for fun activities, like an upcoming whitewater rafting trip.
“That’s one of the things I love about working here: I can put the work away and not stress about it,” Miguel said. “The culture here is very pro-employee. The company wants the best for its people – in terms of opportunity, diversity and success.”
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