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Cox in the Age of COVID: How Manuel Helps Create a Safe Environment

Manuel Rosales is a retail sales associate at a Cox Communications retail store in Omaha, NE, where he builds relationships with customers and helps them discover new Cox products. Read on to learn about how Cox has adjusted safety protocols and why Manuel loves his overall life at Cox.

When was the last time you walked into a store and felt…normal?

For many of us, the answer is “before COVID-19.” But employees at Cox Communications’ retail stores are helping customers feel relaxed and safe during a time that is anything but ordinary.

If you were to enter the Cox store located in the Stockyards Plaza of Omaha, NE, you would see all staff and customers wearing face masks. You would notice plexiglass shields between employees and guests, hand sanitizer located in all stations and social distancing throughout the store. And you might be greeted by Manuel Rosales, a retail sales associate at Cox Communications.

Manuel has been with Cox for eight years. He was referred to this job by a good friend and Cox retail employee.

“The way he described the culture within Cox and the opportunities the company gave its employees made me want to apply and join the Cox family,” Manuel said. “I have loved being a retail sales associate from my very first day and still enjoy every minute of the role.”

As a retail sales associate, Manuel focuses on the customer experience.

Here, the Cox retail store team has some fun dressing up for Halloween even while maintaining safety measures.

“I strive to make sure that customers are well taken care of so that they enjoy the experience of visiting our stores and keep coming back,” Manuel said. “By showing customers a positive experience, I have been able to build up a loyal clientele, which has its perks while working in sales also. As a retail employee, I showcase the products and services that Cox offers, not only to boost my sales but to maintain customer relationships. If the customer has better and up-to-date services and products, they stay with us longer and are happier.”

Of course, a key component of both the customer and employee experience these days is safety and peace of mind.

“This year has brought a lot of change in the retail world,” Manuel said. “I feel that Cox has responsibly handled the pandemic within the company by taking measures that better protect employees.”

Outside the store, Manuel has leaned into Cox’s wellness benefits during the craziness of 2020.

“Especially during a time like this, where the pandemic has added new changes and more stress into our lives, it is important that we keep our health and wellness a high priority,” he said. “Cox provides amazing benefits and resources that can assist us.”

Manuel added that he loves the culture at Cox and the way employees can make an impact in the community.

Ever the team player, Manuel said that he sees Cox as “a really big family.”

“I have been able to meet a lot of awesome people all striving to help others,” he said. “Cox is a company that takes care of its employees and that, I love. I don’t feel like just another number at this company, but as someone who matters and is highly valued.”

Want to read more stories like this or discover a day in the life at Cox? Check out our employee blog or search for open roles to learn more.