Myriam Gomez, bilingual Retail Sales Associate for Cox Communications, shares an intercultural experience that she will never forget.
One afternoon a customer of Persian descent walked into my Cox Communications solutions store for assistance. Our solutions store in Arizona is very diverse however we didn’t have anyone on the team who spoke Farsi. That’s when I grabbed a pen and paper, and he and I began to communicate. We were writing things down, pointing to the computer screens, and I used objects within the store to demonstrate. Even though we didn’t speak the same language, I found a way to connect with him and he left that afternoon feeling happy. That’s number one for us, we take care of our customers and he completed our consumer survey giving us a high rating.
With Spanish being my first language, I couldn’t help but empathize with this customer. It wasn’t long ago that I struggled understanding English. When I was just eight years old my family and I came to the U.S. as immigrants. I grew up in California and started working at 17-years-old for a wireless phone company where I moved up, became a manager, and served for 10 years. I later got engaged to my fiancé Adrian and we decided to relocate to Arizona.
It was a big adjustment to leave California, missing my friends, family and the sandy beaches but I took the time to work on developing my English-speaking skills. I wanted to feel most confident speaking with customers which is why I was so grateful to join Cox Communications.
At Cox my team has been super positive about helping me with English. I also found great support in my manager Brian Lehmer. He’s a fantastic leader and when he sees potential, he believes in bringing out the best in people. In my role as Retail Sales Associate, I am grateful for the opportunity to work for a company like Cox that is so inclusive and diverse. My goal is to one day be a leader just like my manager Brian who has helped me become more comfortable and open minded to the opportunities at Cox. I love my job and would not change anything about my journey. I believe my career at Cox is off to a great start.
Special thanks to Myriam for sharing her story. If you would like to be surrounded by a team of people who support both your personal and professional goals learn more about our opportunities at Cox.